Property Services Coordinator

About the Role Capstone Realty Professionals is a full‑service real estate brokerage that specializes in residential sales and property management. Our in‑house maintenance service, Valley Handy, plays a critical role in ensuring our 650+ managed properties remain in top condition. We are seeking a highly organized and customer‑focused Property Services Coordinator to oversee the day‑to‑day operations of our contracting and vendor services teams and help scale our growing home services business. Responsibilities Customer Service Respond to tenant and Capstone Property Manager inquiries via phone, email, and text. Build accurate estimates and pricing information for handyman/contracting services. Manage customer expectations and resolve any service‑related issues. Scheduling & Dispatching Receive and process service requests from tenants and the property management team. Assign work orders to the appropriate in‑house technicians based on skill and availability. Communicate job details, timelines, and customer expectations to technicians. Monitor technician schedules and ensure timely job completion. Work Order Management Create, update, and track work orders with detailed service descriptions. Follow up with technicians, tenants, and property owners to ensure work is completed to satisfaction. Close out completed work orders and obtain customer feedback. Vendor & Material Coordination Maintain relationships with vendors and suppliers for tools, equipment, and materials. Negotiate pricing and ensure timely delivery of necessary supplies. Evaluate vendor performance and seek cost‑effective solutions. Administrative & Reporting Duties Maintain accurate records of customer information, technician schedules, and work history. Generate reports on service performance, technician efficiency, and revenue. Assist with billing, invoicing, and cost tracking. Qualifications Excellent communication skills (phone, email, text, and in‑person). Strong organizational and multitasking abilities to handle multiple requests at once. Customer service mindset with a proactive approach to problem‑solving. Experience in property management, maintenance coordination, or handyman services is a plus. Tech‑savvy, with proficiency in Google Suite and scheduling software. Basic understanding of handyman tasks and repair services to confidently discuss work orders. Benefits Competitive salary with base between $60,000 and $70,000+. Semi‑annual performance bonuses based on production. Healthcare coverage. 401(k) matching program. Ample paid time off. Supportive, collaborative team environment. #J-18808-Ljbffr Capstone Realty Professionals