Field Application Engineering Manager/Director - Americas

Field Application Engineering Manager – Americas About Us At Axelera AI, we’re not just another deep‑tech startup — we’re redefining the future of artificial intelligence at the edge . Our mission is to empower innovators who want to advance humanity and transform the world around us through faster, smarter, and more efficient AI. In just four years , we’ve raised $120 million and built a world‑class team of 220+ trailblazers — including 49+ PhDs with over 40,000 citations — working remotely across 17 countries from offices in Belgium, France, Switzerland, Italy, and the UK , with our headquarters at the High Tech Campus in Eindhoven, Netherlands . We’ve launched the groundbreaking Metis™ AI Platform , delivering a 3–5× boost in efficiency and performance and driving a robust business pipeline exceeding $100million . Our relentless pursuit of innovation and excellence has established Axelera AI as a global pioneer in next‑generation AI computing. Position Overview We at Axelera AI are searching for a Field Application Engineering (FAE) Manager – Americas to lead a powerhouse team supporting customers on their journey from evaluation to full deployment of our Metis AI platform . Based in North America, you’ll lead a small, high‑performing team of two FAEs and collaborate closely with our Americas commercial leadership as well as global R&D, Product, and Customer Success teams. Reporting to the Director of Customer Success (Belgium) , you’ll ensure every customer interaction reflects technical excellence, reliability, and the spirit of innovation that defines Axelera AI. Key Responsibilities Team Leadership & Development Lead, mentor, and eventually grow the Americas FAE team to deliver exceptional technical support and customer satisfaction. Set priorities, allocate resources, and ensure alignment with commercial goals in the Americas region. Develop team skills in AI deployment, embedded systems, and SDK support through coaching and collaboration with global peers. Build scalable support and knowledge‑sharing processes for consistent customer engagement. Customer Engagement & Technical Leadership Oversee all technical aspects of customer engagements in the Americas — from pre‑sales to post‑production. Act as a senior technical escalation point for complex customer issues, ensuring swift resolution through collaboration with R&D and Product teams in Europe. Support key strategic accounts directly as needed, maintaining strong customer relationships and technical credibility. Advocate for customer needs within the organization, feeding insights into roadmap and product improvement discussions. Cross‑Functional Collaboration Partner with Sales, Business Development, and Marketing to ensure cohesive go‑to‑market execution and customer onboarding. Collaborate with Engineering and Product Management to communicate customer feedback and drive continuous improvement. Contribute to the global Customer Success strategy and coordinate activities with other regional FAE teams. Operational Excellence Track team performance, project timelines, and customer satisfaction metrics. Maintain accurate reporting of customer issues and opportunities. Support hiring and scaling of the Americas FAE function as business grows. Qualifications BS/MS in Computer Science, Electrical Engineering, or related discipline. 8+ years of experience in Field Application Engineering, Technical Sales, or Customer Success roles in the semiconductor, AI, or embedded systems sectors. 2+ years of experience managing technical teams. Strong hands‑on technical expertise in AI/ML frameworks (PyTorch, TensorFlow), embedded or edge computing systems, C/C++, Python, OpenCL, or CUDA programming, computer vision or model deployment pipelines. Proven ability to manage complex customer engagements and drive results across cross‑functional teams. Excellent leadership, communication, and presentation skills. Self‑motivated, structured, and comfortable working in a fast‑paced, international environment. Travel Up to 30–40% travel within the US/Americas for customer visits and internal meetings. International travel a few times per year for trade shows, team meetings and alignment with teams in Europe. Location This is a remote position based in the United States. What We Offer An attractive compensation package. Company shares. Pension plan – 100% match on the first 3%, 50% match on the next 2% upon becoming eligible (4% match on 5% contribution). Extensive employee insurances. 15 days off per year + federal/state/local public holidays + May 1/Nov 1/Dec 24/Dec 31 are company‑wide paid days off. Monthly stipend for Internet/phone costs and bi‑yearly stipend for mobile device expenses. ClassPass subscription. Extended access to OpenUp, a well‑being platform, for you and your nearest & dearest. At Axelera AI, we wholeheartedly embrace equal opportunity and hold diversity in the highest regard. Our steadfast commitment is to cultivate a warm and inclusive environment that empowers and celebrates every member of our team. We welcome applicants from all backgrounds to join us in shaping the future of AI. #J-18808-Ljbffr