Technical Trainer-UPS or HVAC Cooling

Technical Trainer – UPS or HVAC Cooling

Essential Functions

• Organize and perform group and individual training sessions in classroom, factory, and onsite settings for Delta employees, Authorized Service Provider (ASP) technicians, customer first-responder personnel, and sales channel partners, to develop personnel qualified and competent to service, sell and support assigned products.
• Create, organize, and formalize training materials with Global Technical Support Team into a cohesive training program for assigned products.
• Disseminate information to the trainees via lecture and hands-on training and measure the impact and effectiveness of training at the conclusion of the training and on an ongoing basis.
• Maintain training records for internal and external class participants as well as certifications obtained through third-party courses.
• Perform technical support including dissemination of product updates to the field service and sales organization via telephone, email, field visits, and logistics support.
• Promote Delta products and services to potential and existing customers to generate leads for internal and external sales channel partners.
• Perform product and parts RMA functions and administrative tasks for the RMA process.
• Perform ISO action team functions to ensure that the SCD meets appropriate ISO standards.
• Work with Product managers to identify and develop specific department training and refresher training.
• Further the goals and a positive image of the Business units by conducting business with other Delta Business units, customers, and suppliers in a timely and cooperative manner.

Qualifications

• Bachelor’s degree in engineering or equivalent discipline with 3-5 years of experience providing service support or in a training role focused on the education of personnel, or equivalent education or experience.
• Advanced knowledge of UPS or Cooling systems and peripherals with specialized expertise in testing/training.
• Advanced interpersonal, communication and presentation skills required to provide training to employees, customers, and authorized service providers.
• Advanced computer skills with emphasis on Microsoft Products and PowerPoint.

Ability to travel- 60%

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