Senior Manager, IT & Vendor Operations

Senior Manager, IT & Vendor Operations Compensation : $125,000 – $150,000 per year (Full‑time) Work Location : Hybrid remote (NY New York, NY 10016); on‑site 2 days per week in Manhattan, Westchester, or Nassau office. Position Overview Senior Manager, IT & Vendor Operations to lead day‑to‑day management of technology operations, vendor relationships, systems integrations, and IT support functions. This role sits at the intersection of technology, operations, vendor management, cybersecurity, and business transformation. It is hybrid and requires an on‑site presence 2 days per week. Key Responsibilities IT Operations & Infrastructure Management Primary internal owner of day‑to‑day IT operations across the organization. Oversee IT support services, help desk activities, ticket management, and issue resolution. Partner with vendors and managed service providers to maintain reliable and secure technology environments. Ensure technology systems support business continuity, scalability, and operational efficiency. Manage user onboarding, offboarding, access controls, hardware provisioning, and software deployment processes. Monitor system performance and identify opportunities for optimization and automation. Vendor Management & Technology Procurement Full lifecycle management of technology vendors, software providers, and strategic technology partners. Contract negotiations, renewals, pricing reviews, and service‑level agreements. Routine business reviews with critical vendors. Escalation relationships and executive‑to‑executive interactions with vendors. Centralized vendor management process and performance metrics. Cost reduction, platform consolidation, and vendor effectiveness improvements. Annual technology renewal planning and budgeting activities. Collaboration with finance on technology refresh policies, depreciation, and amortization schedules. Tech Stack Optimization Maintain visibility into all software platforms, licenses, subscriptions, and technology expenditures. Evaluate platform utilization and consolidate and standardize where possible. Support data management, integration tools, data governance, and compliance needs. Governance processes for software purchasing and technology adoption. Align technology investments with organizational priorities. Mergers, Acquisitions & Systems Integration Lead acquisition integration activities. Participate in IT due diligence during acquisition evaluations. Execute technology integration plans for acquired organizations. Coordinate migration and integration across ERP, HRIS, communication platforms, productivity tools, and operational systems. Ensure smooth transitions with minimal disruption. Cybersecurity & Risk Management Partner with internal and external cybersecurity resources to strengthen security posture. Support access management, user permissions, identity controls, and best practices. Coordinate cybersecurity assessments, audits, remediation activities, and compliance initiatives. Develop and maintain technology policies, procedures, and governance frameworks. Monitor technology risks and proactively address vulnerabilities. AI & Emerging Technology Enablement Evaluate emerging technologies, automation tools, and AI platforms for business use. Lead pilot programs and technology testing initiatives. Partner with business leaders to identify practical AI and automation use cases. Recommend adoption, governance, and implementation strategies. Support internal education and change management for new technologies. Strategic Projects & Leadership Lead cross‑functional technology initiatives from planning through implementation. Develop technology roadmaps aligned with business growth objectives. Establish metrics and reporting to measure technology performance and vendor effectiveness. Serve as a trusted partner to executive leadership on technology operations and investment decisions. Support annual budgeting, forecasting, and technology planning processes. Qualifications Required Experience 5+ years of progressive experience in IT operations, technology management, vendor management, or related fields. Experience managing software vendors, contracts, renewals, and technology budgets. Experience supporting SaaS environments and enterprise business systems. Experience leading technology projects involving multiple stakeholders. Strong understanding of IT support operations and service delivery. Experience in fast‑growing, multi‑site, or scaling organizations. Preferred Experience Experience supporting mergers, acquisitions, or systems integrations. Experience with managed service providers and external technology partners. Exposure to healthcare, home care, healthcare services, multi‑location operations, or highly regulated industries. Exposure to HIPAA. Experience with cybersecurity frameworks, compliance initiatives, or security governance. Experience evaluating AI tools, automation platforms, and emerging technologies. Familiarity with ERP, HRIS, CRM, collaboration, and productivity platforms. Benefits 401(k) matching Health insurance Health savings account Paid time off Vision insurance Together, we elevate care to meet the moment and deliver peace of mind. #J-18808-Ljbffr Rallyday Partners