Client Operations Manager

Client Operations Manager

Are you a sharp problem-solver who thrives on building strong relationships and tackling complex challenges? As a Client Operations Manager, you will serve as the primary point of contact and trusted advisor for our core client accounts, blending high-level analytical strategy with top-tier relationship management.

We offer a fast-paced environment where your independent thinking, strategic organization, and clear communication directly impact our team and client success.

Location - In office, or Hybrid (In office Tuesday, Wednesday and Thursday) and remote or in office on Monday and Fridays

Wage: Starting wage at $19.40/hour plus performance based tiers (The average wage for this team is $22.98.)

What You'll Do

Client Relationship & Strategic Management

• Act as the primary point of contact and trusted advisor for your assigned portfolio of clients.
• Lead regular client performance calls, clearly explaining complex cause-and-effect scenarios and performance metrics.
• Partner closely with internal Account Managers and cross-functional teams to ensure seamless service delivery and high client satisfaction.

Workflow Optimization & Execution

• Prioritize and manage your daily workload strategically, triaging incoming requests based on urgency and impact.
• Identify recurring client trends and propose process or system improvements to elevate service standards.
• Delegate and track resolution pathways with internal teams to ensure prompt, accurate support.
• Oversee utility management and bill payment workflows to maintain high operational accuracy.

Problem-Solving & Data Reporting

• Analyze, identify, and fix data inconsistencies across the client service lifecycle.
• Generate standard and custom portfolio reports using company software (collaborating with IT on complex custom requests).
• Proactively elevate potential challenges to leadership and collaborate on long-term solutions.

What We're Looking For

• Clear Communicator: Ability to break down complex ideas into simple, professional language—both verbally and in writing.
• Analytical Thinker: Strong critical thinking skills with the confidence to reason through challenges and make sound, independent decisions.
• Prioritization Master: Exceptional time-management skills; cool under pressure when handling urgent, competing deadlines.
• Relationship Builder: High emotional intelligence, coachable mindset, and a passion for creating lasting partnerships.
• Tech-Savvy: Intermediate proficiency with Microsoft Excel, Word, and Google Workspace applications.

Qualifications & Experience

• Direct customer support, account management, or client relations experience preferred.
• Experience with specialized portfolio/utility management software (e.g., Conservice / Synergy) is a major plus.
• Internal Candidates: 6+ months of company experience with strong knowledge of internal workflows preferred.