Clinical Services Nurse II- Pediatrics

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Duke Health Integrated Practice Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina. Duke Nursing Highlights: Duke University Health System is designated as a Magnet organization Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses. Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification. Duke University Health System has 6000 + registered nurses Quality of Life: Living in the Triangle! Relocation Assistance (based on eligibility) Clinical Service Nurse II Job Location: Duke Health Center at 3116 N Duke Street, Durham, NC Job Summary: We are seeking a CLINICAL SERVICE NURSE II to be an integral member of the healthcare team and provide direct and indirect care to patients. This position coordinates referrals and clinical program services, manages a caseload to provide care to our complex care patient population, and assists providers with care of patients identified at Duke Children’s and Internal Medicine North Durham. Job Duties and Responsibilities: Coordinates Clinical Practice and Clinical Program Services; manages a direct-care caseload to provide care to patient populations identified by the primary care physician. Enter pre-visit orders and prepare forms (such as FMLA, FL2, PCS, CAP-C, CC4C, MAW and allergy/asthma action plans, etc.) as needed. Assist with the development and maintenance of clinic Chronic Care Disease Registry. Designs and Coordinates Education Programs for families and patients to assist with care outside of clinic. Practice Development; Participates in various clinic committees to organize and improve patient care and serves as liaison between patients and providers to communicate needs and provide patient care. Monitor Maestro in-basket for patient call notifications. Respond immediately to semi-urgent and urgent message received by pager, return patient calls, collaborate with triage & providers and communicate plan of care to patient. Document patient communication in telephone encounters. Using the Nursing Process, collect and analyze patient data, make recommendations for nursing care plans, evaluate nursing care provided, document and communicate appropriately nursing actions taken and patient responses. Serves as a resource to patients and families, providing counseling and follow-up problem solving. Assists providers with patient appointments and provide onsite coordination in clinic. Collaborates with social work, Duke Well, and other members of the patients care team for patient needs. Coordinates the development, utilization, and evaluation of appropriate educational resources and interventions that assist the patient/caregiver in developing the skills for self-care. Participates in quality/performance improvement programs and projects, product evaluation, outcomes evaluation studies and/or clinical research. Perform other related duties incidental to the work described herein. Job Eligibility Requirements: Work requires graduation from an accredited BSN program. At least three years demonstrated clinical expertise in Newborn Nursing Care, Pediatric Primary Care, Parent Education and Telephone advice. Must have a current or compact RN licensure in the state of North Carolina BLS certification required. Job Hours: Our clinic’s hours of operation is Monday-Friday 8:00 am-5:00 pm. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.