IT Project Engineer

Position : Project Engineer Department : MIT Help Desk Reports To : IT Service Delivery Manager Salary grade : DOE FLSA Status : Full Time / Exempt Location : San Antonio Description The IT Project Engineer’s role is to analyze and accurately resolve escalated client hardware and software issues in a timely manner. Designing and implementing functional server infrastructures for new customers. Responsibilities Server troubleshooting, installations & migrations Switch and router installation & management Backup systems installation, management, and DR replication Escalated technical support Customer onboarding/Project planning Software management Configuration/change management Patch management & troubleshooting Vendor management for troubleshooting purposes Documentation of technical information Mentor team members on technical issues Must be flexible with overtime and shift changes Experience & Required Skills Ability to recommend and deploy server infrastructure solutions to meet business requirements. Can conform to shifting priorities, demands, and timelines while maintaining professionalism and managing stress. Minimum of 7 years’ experience managing Active Directory in an enterprise environment Minimum of 7 years’ Network, Server, and Desktop support in an enterprise environment Microsoft certifications/application platform experience Cisco, Microsoft, Hyper‑V and VMware certifications and experience preferred Excellent interpersonal, verbal, and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts. Education & Certification Bachelor’s Degree in Computer Science, Information Systems or related field, or equivalent combination of education and a minimum of 7 years’ experience CompTIA Network+, Security+ (strongly preferred) FortiGate experience (strongly preferred) Datto experience (strongly preferred) MCSE Server Infrastructure (preferred) Support Schedule May require ability to work at night, off‑hours, holidays, and weekends (on‑call rotation) May require emergency on‑site support during severe storm mobilization and electric system damage restoration Physical Requirements Lifting and/or exerting of force up to 50 pounds occasionally and 10 pounds of lifting/force frequently Special Requirements Applicants must pass a CJIS fingerprint-based background check and maintain CJIS eligibility Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice to meet the needs of the organization. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr