Assistant Store Manager I

About the Role As an Assistant Store Manager at Coach, you’ll partner with the Store Manager to drive sales performance, operational excellence, and team development. You will lead by example on the sales floor, delivering exceptional customer experiences and upholding Coach’s service standards. Key Responsibilities Drive Sales & Strategy: Support the Store Manager in achieving sales goals through forecasting, planning, and implementing category initiatives; monitor KPIs and adjust strategies as needed. Deliver Exceptional Service: Create an inclusive, high‑energy environment that meets Coach Service standards; resolve customer issues promptly and act as a brand ambassador in‑store and in the community. Lead & Develop Talent: Recruit, onboard, and coach team members; foster a collaborative culture and build a strong talent pipeline aligned with brand vision. Execute Omni‑Channel & Digital Engagement: Support virtual shopping, clienteling, and customer data acquisition; leverage social media trends to enhance the customer experience. Ensure Operational Excellence: Oversee compliance with policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards; maintain store safety and vendor relationships. Collaborate & Communicate: Partner with leadership to interpret market trends, shape store strategies, and share insights with district and corporate teams to drive cross‑functional projects. Qualifications & Experience 1+ years of leadership experience in retail or service industries; luxury/fashion background preferred. Strong customer focus and ability to thrive in a fast‑paced environment. Proven ability to inspire and motivate teams to exceed performance standards. Excellent communication, problem‑solving, and conflict resolution skills. Proficiency in Microsoft Office and retail systems; knowledge of omni‑channel services and clienteling strategies. Strong English language proficiency (required for EU). A combination of education and experience will be considered. Schedule & Physical Requirements Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including but not limited to public holidays). Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), climb, bend, kneel, and maneuver sales floor and stockroom. Competencies Courage: Provides direct, complete feedback and takes necessary action when required. Creativity: Generates innovative ideas and connects unrelated concepts. Customer Focus: Dedicates oneself to meeting customer expectations and uses insights for improvement. Dealing with Ambiguity: Adapts quickly to change and acts without full information. Drive for Results: Consistently exceeds goals and pushes self and others for outcomes. Interpersonal Savvy: Builds rapport across all levels and diffuses high‑tension situations. Learning on the Fly: Learns quickly, experiments, and seeks solutions to unfamiliar tasks. Strategic Agility: Anticipates future trends, crafts competitive strategies, and paints credible visions. Developing Direct Reports: Provides challenging tasks, maintains development conversations, and supports career growth. Building Effective Teams: Fosters teamwork, celebrates wins, and encourages accountability. Benefits Medical insurance Dental insurance Vision insurance 401(k) Paid paternity and maternity leave Commuter benefits Disability insurance Tuition assistance Equal Employment Opportunity Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, training, discipline, and termination) are based on qualifications and are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or other legally protected bases. Coach will provide reasonable accommodation for disabilities or religious beliefs per the Americans with Disabilities Act (ADA). #J-18808-Ljbffr