Client Engagement Specialist (Mission Valley), Safe Parking Program

Position Title : Client Engagement Specialist Organization : Jewish Family Service of San Diego Department : PAHS/ Safe Parking Program Position Type : Full-Time (37.5+ hours/week), Non-Exempt Work Setting : Fully Onsite- Weekends and Holidays expected Location : Mission Valley Site Reports To : Site Supervisor Pay Range : $20 – $21/hour Total Compensation : Comprehensive, low-cost healthcare coverage for employees Generous employer 401(k) contributions Employer-covered life insurance Time Away from Work : Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include: Paid vacation time and sick leave 15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays 2 Wellness Days to be taken any time during the year to support employees’ mental wellness Position Overview JFS is looking for a compassionate, mission-driven individual to join the Safe Parking Program team as the Client Engagement Specialist. In this role, you have the opportunity to use your Communicational Resource Navigating skills and your service to underserve individuals and families experience to make a meaningful difference in your community and help change lives across San Diego. The Client Engagement Specialist plays an integral role on the team and supports the entire agency by creating a welcoming environment for families experiencing homelessness to enroll in the Mission Valley lot. This position reports directly to the Site Supervisor and works closely with the Site Supervisor and the rest of the Safe Parking team. Responsibilities Creates a welcoming environment for all Safe Parking participants, current and potential Guide Participants to their parking location as they enter lot Completes intake tours, paperwork, and data entry into ETOi database Complete all agency logs and incident reports in a timely manner Appropriately communicate any concerns or issues to supervisor Assist participants with resources for basic needs or programmatic guideline clarification Ensure programmatic guidelines are being upheld and followed Conduct daily/nightly attendance checks Assist in mediating and resolving client concerns Provide immediate and professional response to any security /safety emergency or disturbance within the Safe Parking site Treat the parking lot like its home: know everyone who comes in and goes out, knows the needs of the clients and ensure they are connected to someone to get help Must be alert and active during your shift Perform other duties as assigned Skills/Experience/Abilities That Are a Must-Have One-year experience in a similar role, or equivalent combination of training, education and experience serving the underserved/unhoused population Excellent communication skills Skilled in navigating computer systems, databases and mobile phone technology Ability to work a flexible overnight schedule, including weekends and holidays Comfort working in an environment where multiple languages are spoken Previous social service/housing/homeless experience is preferred, (worked or lived) Experience setting limits when working with stressed clients, often at some level of urgency and demonstrating good customer service skills Ability to show an unconditional positive regard for clients who turn to the Safe Parking Lot Program for support Must have the ability to walk/stand for long period of time Must have reliable transportation to work Skills/Abilities We’d Like You to Have Bilingual English/Spanish preferred Physical Requirements Walk/ Navigate uneven terrain (Gravel Parking lots) Be able to lift 20-25lbs Stand/Walk for long periods of time Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. #J-18808-Ljbffr Jewish Family Service of San Diego