IT Services Engineer

IT Services Engineer

Compensation & Benefits

Expected Salary Range: $80,000 – $90,000 (Salary is commensurate with experience and qualifications.)

Benefits & Perks:

RMU offers a comprehensive benefits and perks package, which includes:

• Four weeks of paid holidays in addition to accrued paid time off
• Comprehensive medical, dental, and vision coverage
• Employer-matched HSA and 401(k) with immediate vesting
• Life and disability insurance
• Tuition discounts, tuition reimbursement, and professional development funding
• Mental health counseling and wellness resources
• Financial wellness coaching and retirement planning support

Work Environment & Schedule

This role is based on campus and works primarily in a professional office and technical environment. Typical hours align with standard business operations, with flexibility as needed to support critical systems, projects, or university-wide events. Occasional after-hours or on-call support may be required.

About the Role

The IT Services Engineer plays a key role in designing, maintaining, and improving the core technology systems that support the university's academic, research, and administrative mission. This position combines hands-on technical expertise with service leadership, ensuring systems are reliable, secure, and responsive to the needs of students, faculty, and staff.

Why This Role Matters

Technology is foundational to our modern graduate-level university. This role directly impacts the student and employee experience by ensuring seamless access to systems, secure data, and dependable infrastructure. The IT Services Engineer also helps the institution scale responsibly—improving service delivery while supporting innovation, compliance, and long-term sustainability.

What You Will Do

These responsibilities represent the essential functions of the role.

• Design, administer, and continuously improve enterprise IT systems across identity, networking, devices, servers, and cloud services
• Manage account lifecycle processes, including onboarding, role changes, and offboarding
• Maintain campus infrastructure including servers, backups, networks, and core platforms
• Lead systems provisioning, upgrades, monitoring, and troubleshooting to optimize performance and reliability
• Serve as an escalation point for complex or high-impact technical issues
• Design, configure, and evolve IT Service Management (ITSM) processes and tools to improve service quality and efficiency
• Develop and maintain clear technical and end-user documentation and knowledge-base resources
• Collaborate with cross-functional partners to implement technology solutions that align with institutional goals
• Mentor and support technician-level staff through guidance, knowledge sharing, and best practices
• Support technology needs for university events, ceremonies, and special initiatives
• Participate in project planning, implementation, and continuous improvement initiatives
• Help ensure compliance with applicable regulations, standards, and institutional policies

What We Are Looking For

• Bachelor's degree in computer science, information systems, or a closely related field or equivalent professional experience
• 5 or more years of experience in systems administration, IT services, or enterprise technical support
• Demonstrated experience administering enterprise systems and infrastructure
• Working knowledge of identity and access management, directory services, and SSO (e.g., Azure AD, Okta, Google Workspace)
• Experience collaborating effectively with both technical and non-technical stakeholders
• Strong written and verbal communication skills
• Ability to analyze complex problems and design practical, secure solutions
• Commitment to customer service, collaboration, and continuous improvement

Preferred Qualifications

• Experience working in higher education or similarly complex environments
• Atlassian Jira Administrator and/or Jira Service Management certification
• Experience with MDM platforms (e.g., Intune, Jamf)
• Familiarity with networking, information security frameworks, and compliance standards (e.g., FERPA, NIST)
• Hands-on scripting or command-line troubleshooting experience (Windows, macOS, networking systems)
• Experience contributing to ITSM maturity and service design
• Relevant technical certifications or ongoing professional development

About Rocky Mountain University of Health Professions

Rocky Mountain University of Health Professions (RMU) is a graduate-level institution dedicated to advancing healthcare education, research, and service. The university prepares healthcare professionals through evidence-based curricula, collaborative learning, and a commitment to ethical and inclusive practice.

RMU values innovation, service, and continuous improvement, supporting faculty and staff who contribute to a learning environment focused on student success and community impact.

Equal Opportunity & Accommodation

RMU is an equal opportunity employer and is committed to creating an inclusive and accessible workplace. We provide reasonable accommodations to qualified individuals with disabilities and comply with all applicable federal, state, and local laws.

Employment with the university is at-will, unless otherwise provided by applicable state law.