EMS State Communications Officer (Emergency Dispatcher)

Applications will be accepted through 11:59 PM MST on the posting end date.

ANNOUNCEMENT NUMBER: 26-91-N
AREA OF CONSIDERATION: Open to all applicants
TYPE OF POSITION: Civilian Non-Classified

YOUR APPLICATION PACKET MUST INCLUDE (attach as a supporting document in Luma):

• Military Division Mandatory Questions
• Mandatory Requirements
• Mandatory Experience (KSAs)
• If required - Attach copies of educational diplomas, transcripts, training certificates, professional licenses, certifications or registrations

* Luma does not allow edits after submitting your application

Your application will be considered INCOMPLETE, if MQ, MR, and KSA questions are not provided.

SUMMARY: These positions are assigned to the State Communication Branch (StateComm) of the Bureau of Emergency Medical Services (EMS), functioning within the Idaho Military Division (IMD). The primary purpose of these positions is to provide emergency dispatch and communication coordination services to emergency response agencies, incident commanders, law enforcement officials, and other agencies involved in public safety and protection.

MILITARY DIVISION MANDATORY QUESTIONS (attach as a supporting document in Luma):

(1) Except for minor traffic offenses, have you ever entered a plea of guilty, no contest, or had a withheld judgment to a felony offense? If YES, please explain on a separate paper and attach it to your application.

(2) Do you certify that I am a U.S. citizen, permanent resident or a Foreign National with authorization to work in the United States?

MANDATORY REQUIREMENTS (attach as a supporting document in Luma):
(1) Must have and maintain a valid and unrestricted state issued driver's license (from any state). Provide your driver's license number, issuing state, license expiration date, and the full name specified on the license. (Do not provide a copy of your driver's license.)


(2) Must have, or be eligible to obtain, and maintain a favorable NACI/T1 Federal Background Investigation. If a selected candidate does not have a current favorable NACI/T1, as a condition of employment he/she must submit to the investigation process immediately upon hire/appointment. (At a minimum, a favorable suitability determination by the State Security Manager or OPM is required prior to appointment into this position.)

(3) Must be able to complete the required training to be fully functional in the position as directed by the supervisor. CPR and IAED Emergency Medical Dispatch certifications to be completed by the end of the training process. Idaho Peace Officers Standards and Training (POST) Emergency Communications Officer (ECO) Basic Academy certification to be completed within 18 months of start date. FEMA IS-100.C, IS-200.C, IS-700.B, and IS-5.A prior to the start of Idaho POST ECO Basic Academy.

REQUIRED EXPERIENCE: Must have 12 months of experience performing work related to the knowledge requirements below to be hired at the full grade of the position. Submit a paragraph for each knowledge requirement below that demonstrates the required experience and describes competence in applying the knowledge.

TRAINEE APPLICANTS: Applicants who cannot meet the minimum requirements for the full grade may apply as a Trainee. Trainee applicants must submit information for the mandatory requirements above and submit a response to each of the knowledge requirements describing their experience (if any) and their aptitude or ability to gain the knowledge. Indicate at the top of your application that you would like consideration as a Trainee. All applications for Trainee positions will be accepted, but IMD does not guarantee that Trainee applicants will receive an interview if a sufficient number of fully qualified applicants is received.

KNOWLEDGE REQUIREMENTS (attach as supporting documentation in Luma):

(1) Describe your experience communicating verbally with a variety of individuals, including individuals who may be upset, confused, emotional, or have varying levels of understanding. Include any experience using professional communication techniques, tact, diplomacy, active listening, or emergency communications terminology.

(2) Describe your experience using communication equipment, telephones, radios, computer systems, or other communication technology. Include any experience learning and following procedures for the proper use of communication systems and equipment.

(3) Describe your experience with emergency communications, emergency dispatching, EMS, fire, law enforcement, emergency management, or other public safety operations. Include any relevant education, training, or certifications. If you have no direct public safety experience, describe other experience that demonstrates your ability to learn and follow established procedures in a time-sensitive environment.

(4) Describe your experience working with geographic information, maps, addresses, jurisdictions, facilities, or service areas. Include any experience identifying emergency response agencies, hospitals or other healthcare facilities, hazardous materials resources, or other emergency resources.

(5) Describe your experience receiving, identifying, retaining, documenting, and transmitting important information accurately and efficiently. Include your experience using a computer keyboard or other technology while simultaneously communicating with another person, listening to information, or performing other tasks.

(6) Describe your experience working in stressful, high-pressure, or emotionally difficult situations. Explain how you maintain composure, manage your personal emotions, remain professional, and effectively communicate with others during stressful circumstances.

Benefits:

The State of Idaho offers a robust total compensation package, including medical, vision, and dental insurance; PERSI retirement benefits; paid sick, vacation, and parental leave; and 11 paid holidays per year. For additional information related to benefits and/or State programs, please visit

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact View phone number on click.appcast.io (TTY/TTD: 711), or email View email address on click.appcast.io.

Preference may be given to veterans who qualify under state and federal laws and regulations.