Client Service Representative at Blount Veterinary Clinic

Practice: veterinary team at Blount Veterinary Clinic, nestled in the heart of Maryville, TN, is a dedicated and compassionate group of professionals who share a profound love for animals and a commitment to providing exceptional care. Our team of doctors are more than just a group of experts; they are passionate advocates for their patients' health and well-being. More about the Role: Reporting into the Practice Manager, the Client Service Representative (CSR) provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well‑cared for and every client has an exceptional experience. Competencies: Patience & Compassion: Remaining professional while still making doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care. Collaboration & Teamwork: Carefully coordinating actions with doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to others’ ideas. Communicating: Conveying instructions to clients and teammates to ensure successful patient care. Active Listening: Following the instructions of doctors and sometimes patient owners. Picking up the needs of doctors and teammates based on prior experiences and feedback. Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job‑related items while managing multiple patients and clients. Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction. Essential Responsibilities: Lead practice opening and closing procedures per Practice Manager instructions and practice procedures. Ensure all public areas are clean and presentable for patients; clean and straighten areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms. Process cash, checks, charge card payments and credit account payments. Schedule appointments for the clinic adhering to practice and doctor preferences and ensure appropriate workflow. Assist in the updating of client/patient files, as needed. Prepare and send client correspondence. Send reminder notices to clients for periodic notifications; conduct re‑calls to clients on a timely basis from a call back list. Perform a backup of the computer system on a regular basis, as directed. Perform and oversee the performance of posting daily business. Welcome clients and patients to the practice with a warm and friendly demeanor and ensure an excellent experience during the practice visit. Answer incoming telephone calls applying proper telephone etiquette. Present clients with medications, instructions, new client kits and any other take‑home items. Handle emergency situations with great care, patience, and following established clinic policies and procedures. Address client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction. Requirements / Qualifications: Ability to work on weekends as required High school diploma or equivalent Previous veterinary experience preferred Client satisfaction references preferred Practices OSHA safety techniques including proper PPE Benefits Offered: Paid time off Health insurance; dental insurance; vision insurance Retirement benefits or accounts Bonus incentive Flexible work schedules Career and professional development Employee Assistance Program Employee Referral Program Benefits offered may vary depending on full or part time employment status according to company policy. Pay Range: USD $15.00 - $18.00 /Hr. #J-18808-Ljbffr Heartland Veterinary Partners LLC