Field Service Technician

Field Service TechnicianWe are seeking a skilled and customer-focused Field Service Technician to support the installation, commissioning, troubleshooting, and repair of hydraulic and electro-hydraulic systems at customer sites. This role is highly hands-on and customer-facing, requiring strong technical aptitude, flexibility, and a willingness to travel. The Field Service Technician plays a key role in ensuring system performance, customer satisfaction, and long-term service partnerships.Key ResponsibilitiesProvide on-site support at customer locations to diagnose, repair, and commission hydraulic and electro-hydraulic components and systems.Troubleshoot customer machinery and system performance issues, identifying root causes and implementing effective solutions.Develop specialized knowledge of industrial hydraulic and electro-hydraulic machinery and apply this expertise to meet customer requirements.Utilize computerized hydraulic diagnostic tools to verify system functionality and control performance.Support system testing, commissioning, and validation both in-house and at customer sites.Proactively address and resolve complex customer issues and service-related concerns.Identify and communicate potential service opportunities or new business needs observed at customer sites.Collaborate with Field Service, Inside Service, and other internal teams to ensure effective communication and coordinated customer support.Provide labor support to the Bethlehem service shop during peak demand periods, as needed.Prepare detailed field service reports, including work performed, materials used, labor hours, and expenses.Support other technicians remotely or on-site to ensure timely issue resolution and knowledge sharing.Your profileAssociate's degree in Electronics, Mechatronics, Industrial Automation, or a related technical field from an accredited program OR High School diploma (or equivalent) with a minimum of 2 years of experience in a hydraulic/electronic service shop or field service environment.Experience supporting internal and external customers by addressing technical questions, concerns, and service issues.Willingness and ability to travel domestically and internationally approximately 50–60% of the year, often with minimal advance notice.Strong interest in learning and applying fluid power technologies, including pumps, motors, proportional and servo valves, and logic valves.Willingness to learn and work with industrial hydraulic electronic controllers (e.g., HNC, HPC, HACD).Working knowledge of computers and Microsoft Office applications; ability to install and utilize controller-specific software as required.Excellent verbal communication, organizational, and documentation skills.Ability to work collaboratively under the guidance of senior Field Service Technicians.Flexibility to work overtime as needed to meet customer and project requirements.Contact & additional informationYour well-being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life. This includes premium health coverage, a 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and disability protection. We're investing in your success! Bosch Benefits | Bosch in the USAEqual Opportunity Employer, including disability / veteransIndefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.By submitting an application for employment with Bosch, you represent and warrant that: (a) the work product and materials you submit are your own and reflect your personal experience, skills and qualifications; and (b) you have not used artificial intelligence or automated tools to generate, alter, or enhance application materials or responses in a manner that misrepresents your identity, authorship, experience, capabilities or qualifications.