Director, Program Business

Title: Director, Program BusinessLocation: Morristown, NJ / Dallas, TX / Austin, TX / San Jose, CAReports To: Chief Program & Underwriting Officer, SpinnakerAbout Hippo:Hippo was built on a promise: make homeownership effortless. Nearly a decade later, that mission still drives us. We use technology and data to help our customers stay ahead of problems and protect what matters most. Today, that same tech-native approach powers our work beyond homeowners. Hippo operates as a diversified carrier platform, partnering with MGAs to deliver tailored program solutions that help them grow and deliver better customer experiences. Behind that work is a team that values ownership, curiosity, collaboration, and continuous improvement. If you're energized by building what's next, we'd love to meet you. About You:We are seeking a committed, experienced, and energetic individual to join our team. This is a collaborative leadership role accountable for program management and underwriting of a sub-portfolio of programs within Spinnaker. The ideal candidate will be self-motivated, a change leader that challenges and continuously improves existing processes and procedures, as well as a subject matter expert in personal lines, commercial lines, program management and compliance.What You'll Do:A Director, Program Business, Spinnaker, you will act as “CEO” of a number of Spinnaker programs. You will have primary P&L responsibility for the book of business, and you will be responsible for setting program annual goals which will include strategies and tactics for profit, growth, expense management, and allocation of catastrophe capacity. A key strategic part of the role is relationship management, and you will act as the primary interface with each program, to include their Claims TPA, reinsurers and the brokers.Day-to-day responsibilities include:Represent your assigned programs as a member of the Spinnaker senior leadership teamAccountable for ensuring your programs are in compliance with our contractual terms and follow all regulatory compliance requirementsState filing review/signoff along with broader program-specific teamsQuality and accuracy of the deal-specific business termsResponsibility for each program meeting strategic objectives as stated by the CEO and senior leadership teamOversight of onboarding checklist(s) for new programs assigned to youOversight of renewal strategy in collaboration with Finance and OperationsCollaborate with Finance and Operation to ensure monthly reinsurer reporting are done correctlyCollaborate with Finance and Operation to ensure account reconciliation, including review and approval of account balances due MGAs/reinsurersCollaborate with Finance and Operation to ensure claims and treaty reporting, including review and approval of program-specific claims and IBNR are done correctlyAs needed, participate in the new business development process, in collaboration with the broader teamReview of potential new business opportunitiesCollaborate with the Hippo Reinsurance team to ensure:Specific reinsurance placements are done correctly and timelyParticipate in industry conferences/events; marketing and reinsurer visits as neededAs owner of each program, and in addition to the broader duties outlined above, program specific responsibilities include:Overall P&L responsibility for programs in your portfolio. Implement action steps to improve underwriting results of programs as necessaryDevelop annual growth and profit plans for the programDevelop and/or amend underwriting guidelines specific to each programPlan, manage, and evaluate work of program administrators/MGAsWhen applicable, develop and manage CAT management objectives including PML management in conjunction with Hippo risk management departmentDirect responsibility for portfolio management of assigned programs including but not limited to, management/allocation of limit accumulations, remediation or culling of unprofitable business, and oversight of remediation of MGAs with unsatisfactory audit resultsWork with program brokers and MGAs to place reinsurance specific to the program and coordinate with Hippo risk management department. Responsible for ensuring signed reinsurance agreements are loaded to contract database (Lexion)Collaborate with Spinnaker Claims department to monitoring claim activity on program and act where appropriate (e.g. underwriting guidelines, forms development, claims operations)Key Program Audit responsibilities include:Conduct underwriting audits and quality reviews to validate compliance with all underwriting guidelines and quality standards are metConduct termination and run-off processes for discontinued programsMust Haves:7+ years of risk management experience in personal and/or commercial insurance positions of increasing responsibility requiredBachelor’s degree requiredProficient with setting and negotiating Reinsurance ProgramsContract Drafting experienceExperience with coverage analysisUnderstanding of technical claims proficiency and execution of best claim practicesUnderstanding of insurance concepts such as contracts, policy forms, reinsurance, state regulation, and claims coverageStrong business acumen and ability to collaborate with other departments and stakeholdersDemonstrated success in exercising independent decision-making, problem-solving, and negotiation competencyStrong organizational and analytical skills with ability to conduct analysis on unstructured dataIntermediate Excel skills are requiredCustomer-service and relationship orientedNice to Have:Professional designations desired (CPCU, ARM, AIC, SCLA, etc.)Benefits and PerksHippo treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide all of our Hippos with:Healthy Hippos Benefits - Multiple medical plans to choose from and 100% employer covered dental & vision plans for our team members and their families. We also offer a 401(k)-retirement plan, short & long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP)Equity -This position is eligible for equity compensation Training and Career Growth - Training and internal career growth opportunitiesFlexible Time Off - You know when and how you should rechargeLittle Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregiversHippo Habitat - Snacks and drinks available for onsite employees The Morristown, NJ base pay range for this role is $150,000 - $235,000. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, location, business needs and market demands.Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion. Hippo’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo’s People Team to make the need for an accommodation known. Applicant & Employee Privacy Notice (CCPA/CPRA)