Payments- U.S. Virtual Solutions Product Manager- Vice President

Job Description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in the U.S. Virtual Solutions Product Team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

 

Job responsibilities

• Define and execute end‑to‑end product strategy and vision for U.S. Virtual Solutions, which is anchored to customer value, revenue, and profitability goals

• Lead discovery and market research; synthesize insights into the roadmap and investment theses

• Develop and prioritize the Regional product backlog to deliver the strategic roadmap and value proposition

• Establish a measurement framework and KPIs; track costs, adoption, risk posture, reliability, and outcomes

• Identify, validate, and scale high‑value use cases with cross‑functional partners (Sales, Client Service, Onboarding, Operations, Technology, Legal, Controls)

• Review product financials and performance trends; partner with Finance to diagnose drivers and course‑correct

• Analyze product, client, and operational data to surface insights and inform prioritization and trade‑offs

• Lead end‑to‑end issue triage and resolution for client and operational matters; capture learnings and implement preventive actions

• Track and report incoming inquiries; build reporting that illuminates U.S. market performance and stakeholder needs

• Communicate priorities, progress, and impact via clear, concise, executive‑ready materials and presentations

• Close stakeholder knowledge gaps through training, documentation, and ongoing knowledge sharing for U.S. Virtual Solutions. Close stakeholder knowledge gaps through training, documentation, and ongoing knowledge sharing for U.S. Virtual Solutions

 

Required qualifications, capabilities, and skills  

• 5+ years of experience or equivalent expertise in product management or a relevant domain area

• Advanced knowledge of the product development life cycle, design, and data analytics

• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

• Demonstrated intellectual curiosity with strong analytical and problem‑solving skills; comfort mining and interpreting data

• Ability to partner effectively across Sales, Operations, Client Service, Onboarding, Technology, and Control functions to drive results

• Persistence in determining root cause and engaging stakeholders to drive resolution

• Proven ability to organize projects, advance product use cases, and drive to closure

• Strong communication and influence skills; clear, executive‑ready written and verbal communication

 

Preferred qualifications, capabilities, and skills 

• Demonstrated prior experience working in a highly matrixed, complex organization

• Experience with payments, treasury services, or account/virtual account products

• Familiarity with product financials, management reporting, executive presentations, performance reporting

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.