Information Technology (IT) Technician I - Full Time - Days
$24 - $26 per hourThe Arc Erie County New York
Information Technology Technician
Classification: Full Time, Non-Exempt
Program/Department: Information Technology
Immediate Supervisor: Manager of Information Technology
Position Summary: Support agency's information technology needs by installing, configuring, securing, and maintaining computer hardware, software, servers, phone systems, networks, and peripherals. Responds in a timely manner to service issues and requests. Provides the highest level of customer service and technical support to internal users across multiple sites. Carries out the IT Department's ethos of service and innovation.
Qualifications:
Minimum Education, Training & Experience: Associates degree in Computer Science or related field
Three (3) years' experience in Information Technology
Proficiency with Windows 10, and all versions of Windows Server operating systems
Proficiency with LAN & WAN technologies, including switching, routing, and wireless connectivity
Preferred Education, Training & Experience: Recognized industry certifications
Proficiency with Cisco switching, routing, and VoIP systems.
Proficiency with server virtualization technology
Experience with data security and compliance standards (HIPAA, PCI, SHIELD, etc.)
Experience with cloud based platforms (Microsoft 365, Google GSuite, etc.)
Essential Skills and Abilities:
Effective communication skills with customer service and teamwork focus
Ability to prioritize and multitask while maintaining deadlines
Ability to read, interpret and apply technical publications, manuals and other documents
Ability to troubleshoot and positively resolve an array of hardware, software and application problems
Ability to effectively interpret and articulate technical information to non-technical users and provide formal and informal technical instruction/demonstration
Ability to effectively interpret new software applications and apply knowledge from one application to another
Salary: $24-$26 per hour based on experience
Full Job Description Available Upon Request Benefits Intandem Contact us for more Information
An equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or protected veteran status, and will not be discriminated against on the basis of disability.
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