Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Hiring bonus
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k) matching

ABOUT OUR AGENCY:
I began my journey with State Farm in 2009, opened my first agency in 2013, and expanded with a second location in 2020. Over the years, I’ve built a strong team of 17 dedicated professionals across both offices.

Our culture is fun, determined, and persistent—we push each other to succeed while keeping the energy high and the atmosphere supportive. We celebrate wins, embrace challenges, and work together to provide the best service to our customers.

I’m a proud graduate of Stephen F. Austin State University and believe in giving back to the community. 

If you're looking for a workplace that values teamwork, growth, and making a difference, we'd love to have you join us!

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Jerrad Ragsdell - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Meet and exceed sales targets by closing policies across multiple lines of insurance.
• Educate clients about insurance products and recommend appropriate coverage options.
• Conduct policy reviews and recommend coverage adjustments.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Comfortable engaging in sales conversations.