General Manager

Associa is looking for an Onsite General Manager to join our team in Heber City, UT. The On-Site General Manager (GM) serves as the senior operational, administrative, and governance leader for a large, gated mountain community near Park City, Utah. The GM oversees all daily operations, staff, contractors, infrastructure, compliance, communication, governance support, financial coordination, and long-term planning continuity. The GM functions as the community's on-site chief operating officer and ensures CCR deadlines, Board priorities, and major initiatives remain on track. Reports directly to the Branch President.

• World-Class Training
• Additional Income Opportunities
• CAI (Community Association Industry) Course/Designation Assistance
• Paid Time Off/Holidays
• Comprehensive Medical Benefits
• Wellness Incentives
• Mileage Reimbursement
• Company Cellphone
• Hybrid: In Office/Work From Home Schedule

• Oversee all daily field operations and serve as onsite authority for infrastructure and community activity.
• Conduct regular inspections of roads, drainage, gates, signage, common areas, construction zones.
• Monitor weather and coordinate snow, storm, and emergency responses.
• Ensure consistent property monitoring and improved inspection processes.
• Identify operational problems requiring Board action and prepare proposals.
• Provide improved weekly management and road reports with clear prioritization.
• Support long-term planning, wildfire mitigation, emergency readiness, and infrastructure continuity.

• Directly supervise Mountain Manager, Security/Assistant Manager, and Administrative Staff; indirect oversight of Road Crew.
• Lead hiring, onboarding, training, performance reviews, goal-setting, salary adjustments, and bonuses.
• Ensure adherence to employment practices, HR policies, and required training (safety, tools, technology).
• Improve office administration, workflow efficiency, and internal controls.
• Review and approve staff credit charges; authorize temporary credit increases.
• Bring staff issues to Board attention when needed.

• Serve as primary onsite liaison to the Board.
• Prepare Board meeting agendas with President and Committee input.
• Draft, review, and support approval of Board minutes.
• Track and manage all CCR deadlines, governance calendars, and policy timelines.
• Identify issues requiring Board decisions and prepare researched options.
• Follow up on Board action items and maintain accountability tracking.
• Coordinate with attorneys, provide documentation, review drafts, and support legal matters.
• Draft rule changes, policy updates, and ensure proper adoption steps.
• Prepare and distribute governance communications including 15-day notices.
• Maintain communication on major projects, issues, and operational impacts.

• Ensure accurate and timely monthly financial statements with CSSC and accounting teams.
• Review financials prior to Board presentation, identify anomalies, and correct errors.
• Lead zero-based budgeting, research, financial forecasting, assessment proposals, and CCR compliance deadlines.
• Approve biweekly payroll invoices, review overtime and benefit charges for accuracy.
• Approve Strongroom payments, vendor invoices, coding, and supporting documentation.
• Monitor vendor payment issues and maintain relationships.
• Oversee collections, AR progress, and attorney coordination.
• Track building bond deposits, liabilities, and refunds; close process gaps.
• Oversee cashflow planning, investment opportunities, and reserve funding with the Treasurer.
• Manage annual audit preparation and ensure auditor requests are completed.

• Oversee critical infrastructure: roads, drainage, gates, facilities.
• Manage capital and fixed-asset projects including contractor oversight.
• Ensure quality, timelines, and financial accuracy of projects.
• Oversee reserve study updates, equipment lifecycle planning, and maintenance schedules.
• Conduct cost/benefit analysis for repair vs. replace decisions.
• Support long-term planning with continuity across Board transitions.

• Oversee vendor relationships and recurring service contracts.
• Review and negotiate contract renewals and major purchase proposals.
• Ensure vendor performance meets standards and payment issues are promptly resolved.
• Maintain relationships with county zoning, building departments, law enforcement, fire agencies, and LDS camp.
• Lead procurement and bid processes.

• Enforce CCRs, construction guidelines, rules, and community standards.
• Follow up on violations and escalate when necessary.
• Improve clarity and frequency of community-wide communication.
• Encourage a service-focused communication style while enforcing standards.
• Monitor social media for emerging concerns and coordinate staff/Board action.
• Ensure CSS back-office items (billing, owner accounts) are accurate.
• Communicate project updates, meeting notices, and rule changes.

• Serve as first onsite responder for emergencies and coordinate with county fire/law agencies.
• Lead wildfire mitigation, crisis planning, and winter access preparation.
• Support safety programs and risk mitigation efforts.

• 5+ years in large-scale property, mountain community, municipal, or resort operations.
• CAI credentials preferred (CMCA).
• Leadership experience with maintenance crews, public works, or field operations.
• Strong financial acumen: budgets, variances, reserves, forecasting.
• Experience supporting Boards or governing bodies.
• High-level communication, writing, and problem-solving skills.
• Must work onsite daily; no remote option.