Customer Service Advocate

Job Description

Job Description

Part-Time Customer Service Advocate (Bilingual Spanish/English preferred but not required)
Prov Inc | Sandy, UT
Pay: $16-$19/hour (pay is determined by experience and performance reviews; there is opportunity for growth within the company)
Schedule: Monday-Friday l 4:00PM - 10:00PM (ideal for those who prefer mornings free for school, appointments, or personal responsibilities)

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Prov Inc is hiring a Customer Service Advocate to support customers with scheduling and navigating testing services. In this role, you'll take inbound calls, solve problems, and help ensure each customer has a smooth, positive experience.

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If you're someone who communicates clearly, enjoys helping people, and wants a reliable weekday schedule, this is a strong opportunity to build valuable customer service and technical skills.

Why join Prov Inc

• Consistent full-time hours (Monday-Friday, no weekends)
• 401(k) with employer match
• Paid training with clear expectations and support
• Team-focused environment where you're not left on your own
• Opportunity to build customer service and problem-solving skills

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What you'll do: Help customers navigate testing requirements, schedule exams, and resolve issues - often being the key person who ensures their process goes smoothly.

• Answer inbound calls and assist customers with professionalism and empathy
• Help customers schedule exams and resolve questions or concerns
• Provide clear, accurate information and practical solutions
• Document interactions in the CRM system
• Perform basic technical troubleshooting when needed
• Work with team members to resolve more complex issues

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What you need

• Fluency in both Spanish and English is preferred but not required
• Strong communication skills (phone and written)
• Comfortable using computers (typing 30 WPM) and learning new systems
• Reliable, detail-oriented, and able to stay organized in a fast-paced environment

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Nice to have (not required)

• Previous customer service or call center experience
• Experience using CRM systems or similar tools

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• Work location: This is a fully onsite position in Sandy, Utah. Applicants should be able to reliably commute or plan to relocate before starting.

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Apply now!

We're actively hiring and reviewing applications daily. If you're ready for a steady role where your communication skills make a real impact, we encourage you to apply.

Background Check Disclaimer:
As part of our hiring process, Prov conducts background checks on all final candidates. Employment is contingent upon the successful completion of this background screening, which may include verification of employment history, education, and a review of any relevant criminal records, in accordance with applicable laws and regulations.