Parts Counter Representative

Job Title At JX, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal and external customers with solutions for their trucking needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking the potential for growth and increased responsibility as they expand their knowledge. Our values of honoring commitments, creating positive experiences, fostering lifelong learning, exhibiting pioneering spirit, and demonstrating good stewardship permeates every aspect of our company. Join us in growing all aspects of our business while embodying these values. Shift: Monday - Friday 8:30am - 5:00pm Job Purpose We are seeking a dedicated and customer-focused Parts Counter Representative to be the face of our company. The ideal candidate will not only possess a strong technical understanding of diesel engines but will also embrace and promote our core values in every customer interaction. As a Parts Counter Representative, you play a pivotal role in ensuring our customers receive accurate and timely assistance in obtaining the right parts for their diesel equipment. With a dedication to honoring commitments, creating positive experiences, fostering lifelong learning, exhibiting a pioneering spirit, and demonstrating good stewardship, you will contribute to our mission of providing top-notch service to our customers. Essential Duties and Responsibilities Honor Commitments: Accurately process parts orders, ensuring the correct parts are selected and available for customers while adhering to delivery timelines. Collaborate with the warehouse team to manage inventory levels, showcasing a commitment to fulfilling customer needs promptly and efficiently. Locate and secure parts from various vendors for shop jobs, demonstrating a proactive approach to honoring commitments and fulfilling customer orders. Keep customers informed on the status of special orders and backorder parts. Create Positive Experiences: Greet and assist customers at the parts counter, providing friendly and knowledgeable service to create positive interactions. Utilize strong product knowledge to guide customers in selecting the right parts for their needs, ensuring a positive and satisfactory experience. Provide technical assistance to customers, including assisting service technicians with acquiring parts. Handle customer returns. Foster Lifelong Learning: Stay updated on new diesel technologies and industry advancements to provide customers with accurate and relevant information. Embrace a commitment to lifelong learning by seeking out opportunities for professional development and training. Exhibit Pioneering Spirit: Generate reports on parts sales and inventory levels, identifying opportunities for process improvement and innovation. Collaborate with the sales team to promote additional products and services, embodying a pioneering spirit in business development. Demonstrate Good Stewardship: Maintain accurate and organized records of parts transactions, including sales orders and customer information, demonstrating good stewardship of company resources. Build and maintain strong relationships with customers, dealers, and suppliers, reflecting our value of demonstrating good stewardship in all interactions. Other Duties as assigned: Undertake additional responsibilities and tasks as assigned, showcasing flexibility and adaptability in a dynamic work environment. The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position. An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Competencies: Priority Setting Customer Service Technical Skills Minimum Qualifications: High School or equivalent Previous customer service experience 3 years of Automotive or truck parts related experience Understands and can identify common commodity parts Able to perform accurate cycle-counts Able to order and check-in parts orders Intermediate Computer skills Able to work independently Physical and mental demands: Continuous: Simple grasp, firm grasp, fine manipulation, vision and talking or hearing. Frequent: Sit, stand, use a phone, personal computer, copier, and printer/scanners. Occasional: Bend, walk, reach, lift/carry up to 50lbs Infrequent: Squatting, kneeling, crawling or laying on one's back, pushing, pulling, climbing or balancing, driving and lifting or carrying up to 100lbs Employee Benefits: Insurance: Medical - PPO and HDHP options Flexible Spending Account (FSA) Health Savings Account (HSA) with company match Dental Insurance Vision Insurance Accident & Critical Illness Insurance Group Term Life Insurance (company paid) Short and Long-Term Disability (company paid) Paid Time Off: Paid Time Off (PTO) Paid Holidays Volunteer Time-Off Paid Maternity/Paternity Leave Bereavement/Funeral Compensation: 401(k) Retirement Plan with company match Incentive Programs Shift Differential Program Tool Rewards Program Safety shoe and glasses program Other: Employee Assistance Program (EAP) Wellness incentives Company paid and provided uniforms Training: In-House, Instructor-Led, and Online JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.