System Administrator

System Administrator The System Administrator operates and supports NIAID end-user device management, automation, software-distribution, endpoint-security, and virtual desktop systems. The administrator performs daily system health monitoring, configuration, patching, troubleshooting, scripting, access support, and compliance reporting across a diverse environment supporting Windows, macOS, Linux, scientific applications, and mobile devices. The role supports systems such as Microsoft MECM/SCCM, JAMF Pro, Absolute, SaltStack, Citrix, Microsoft Software Center, remote-support tools, and related endpoint-management technologies. Key Responsibilities Perform daily administration, configuration, monitoring, and troubleshooting of NIAID endpoint-management and software-distribution systems. Monitor device check-in, client health, agent communication, deployment success, patch compliance, system performance, and error conditions. Package, test, deploy, and validate operating-system and application updates using approved NIAID tools. Create and maintain automated software installation packages, scripts, task sequences, configuration profiles, and device-management policies. Use PowerShell, Shell Scripting and other approved scripting technologies to automate repetitive administration, reporting, installation, and remediation tasks. Investigate failed deployments, non-communicating devices, configuration drift, policy conflicts, and software-installation errors. Coordinate with Field Support and Help Desk personnel to resolve endpoint issues requiring hands-on support. Maintain approved software catalog entries, versions, installation methods, deployment groups, and support documentation. Support Windows, macOS, Linux, Microsoft 365, Chrome, Edge, Safari, VPN, Wi-Fi, virtual desktops, and approved biomedical research applications. Assist with testing new operating-system releases, applications, hardware configurations, drivers, peripherals, and management-platform updates. Implement approved security waivers and exceptions and track associated devices, conditions, expiration dates, and remediation actions. Support virtual desktop administration, application provisioning, patching, capacity monitoring, and user-access troubleshooting. Maintain technical documentation, operating procedures, implementation records, test results, rollback plans, and troubleshooting guides. Support device-related security investigations, vulnerability remediation, log collection, containment, and recovery actions. Participate in planned after-hours deployments, patching, or maintenance when required. Required Qualifications Minimum of 4 years of system administration, endpoint engineering, desktop engineering, or related experience. Hands-on experience with at least one enterprise endpoint-management platform such as MECM/SCCM or JAMF Pro. Experience with Windows and at least one additional platform such as macOS, Linux. Experience with application packaging, patch deployment, device compliance, troubleshooting, and scripting. Working knowledge of TCP/IP, Wi-Fi, VPN, remote support, identity integration, encryption, and endpoint security. Ability to document technical procedures and communicate effectively with engineering teams, field technicians, and customers. Preferred Experience MECM/SCCM, JAMF Pro, Absolute, SaltStack, Citrix, PowerShell, Shell Scripting, Microsoft Software Center, and Bomgar. Supporting scientific instruments, biomedical research applications, or specialized laboratory endpoints. Federal endpoint-security, vulnerability-remediation, and configuration-compliance requirements. Microsoft, Apple, Citrix, Jamf, ITIL, or related technical certification. InstantServe LLC