Account Rep/Inside Sales

Account Representative

North America's largest manufacturer and distributor of interior millwork producing and selling interior finishings. We have been steadily growing our footprint and industry leadership for 100 years. Established in 1926, still owned by the founding family, we continue to have the same focus on product excellence and a superior customer experience. We help people transform houses into homes. You've probably seen our products in the media featured on tv shows and magazines such as HGTV, Style At Home and House & Home, or by one of our Instagram influencers.

With us, you're more than just a number. We work hard to create a home for our Metrie family where you are empowered to be your best every day. Your contributions matter to us! We take pride in our culture of learning, ownership, and one team, and are committed to cultivating a diverse and inclusive workplace for everyone.

The Account Rep is responsible for delivering exceptional service to our customers by managing inbound and outbound communications. This primarily involves responding to incoming calls and emails to process orders, providing updates on inventory and order statuses, and addressing routine customer inquiries and concerns. This also involves proactive outreach through outbound calls to customers with a focus on following up regarding minimum order requirements, truck fill opportunities, and resolving any outstanding issues. You will have a strong understanding of our products and customers' needs to ensure a high level of satisfaction and support. Inside sales plays a key role in maintaining customer relationships and supporting operational efficiency through timely and accurate communication.

Location: You will be based out of our Acworth, GA Office, Monday-Friday

Office Hours: 8:00am-5:00pm

Working in-branch, together, is the default workplace environment for Metrie to be an exceptional place to work. Being together in-person enables deeper communication, spontaneous problem-solving, direct mentoring, and continuous learning.

Responsibilities:

• Provide best-in-class customer service to the customers of Metrie-BWI, ensuring a seamless and positive experience
• Perform accurate and timely customer order entry
• Analyze sales and margins performance to support achievement of sales goals
• Provide accurate and timely customer quotes
• Respond to customer inquiries with strong product knowledge, lead-times, and programs & services
• Partner with Outside Sales to ensure alignment and consistent customer service
• Participate in monthly & yearly reviews to drive sales, revenue, and attain individual sales goals
• Work within and drive a team environment that builds respect and high performance
• Support and promote a strong safety culture by participating in plant safety walks, identifying potential risks, and promptly communicating concerns to leadership

We'd love to hear from you if you have:

• Minimum High School diploma required
• A degree in business, communications, marketing, or a related field is preferred
• Minimum 1 to 2 years' experience in administration or customer service, or equivalent experience
• A strong relationship builder who enjoys serving as a trusted customer partner
• Skilled in applying sound judgment, flexibility, and problem solving to resolve customer needs
• Comfortable managing both inbound and outbound communication in fast paced, high-volume environments
• Open to feedback and committed to ongoing professional growth
• Clear and professional in both verbal and written communication
• Highly organized, with the ability to manage multiple priorities accurately and efficiently
• Able to work independently, prioritize effectively, and adapt to changing needs
• Effectively work cross-functionally with various departments throughout the company
• Able to build strong technical, market, and business aptitude, including product literacy and key points of differentiation; understand target markets and the drivers behind purchasing decisions; maintains a solid grasp of the overall business, marketing materials, and industry terminology
• Proficient in Microsoft Outlook, Excel, Teams, and other Office tools for efficient communication, reporting, and collaboration.
• Experience in manufacturing, building materials, construction, or millwork/door companies and proficient in CRM tools is preferred

What You'll Enjoy:

• A collaborative work environment with a clear strategy and goals
• A competitive base salary and profit-sharing program
• Comprehensive benefits package - medical, dental, eye care and life insurance - Benefits start first of the month following hire
• 401k Retirement Savings Plan - Up to 4% match, 100% vested after 6 months
• Challenging and meaningful work and the chance to participate on cross-functional teams across the company
• Development opportunities: We recognize potential in our people and strive to offer various opportunities for advancement, training, and personal growth
• Family-oriented culture, focused on putting our people first

Metrie embraces diversity and is committed to creating an inclusive environment where all team members and customers belong. We are an equal opportunity employer and welcome all qualified applicants. If you require accommodation at any time throughout the recruitment process, please contact our Human Resources team.

Metrie conducts pre-employment screening, including but not limited to background checks and drug testing for all final candidates. All applications will be independently reviewed. We are an E-Verify employer.