Personal Lines Account Manager

Build Relationships. Make a Difference. Grow Your Career. Are you someone who genuinely enjoys helping people, solving problems, and building lasting relationships? Do you thrive in a fast-paced environment where every day brings new opportunities to learn and make an impact? We're looking for a Personal Lines Account Manager who is passionate about delivering exceptional service and creating positive experiences for our clients. If you're organized, detail-oriented, and enjoy collaborating with others to find the best solutions, we'd love to meet you. Why You'll Love Working Here Our team is guided by five core values that shape everything we do: Connection – We lead with empathy and build strong relationships. Diligence – We work with focus, determination, and purpose. Innovation – We challenge the status quo and embrace fresh thinking. Integrity – We do what's right, even when it's tough. Humility – We serve others confidently without arrogance or conceit. If these values reflect who you are, you'll feel right at home. What You'll Do Be a Trusted Advisor Partner with clients and producers to understand insurance needs and recommend appropriate personal lines coverage. Build strong relationships through responsive, thoughtful service and clear communication. Identify opportunities to enhance coverage and better protect clients as their needs evolve. Respond promptly to client questions and concerns while delivering an exceptional customer experience. Develop and maintain positive relationships with insurance carrier underwriters. Support New Business Growth Gather information needed to prepare competitive insurance quotes. Work with producers to identify the best carrier options based on client needs. Prepare applications, proposals, and submission materials accurately and efficiently. Process new business promptly after coverage is bound. Manage Your Book of Business Coordinate renewals and review existing policies to ensure clients have appropriate protection. Recommend coverage improvements and account‑rounding opportunities. Process endorsements, policy changes, cancellations, and other service requests. Review policies for accuracy and resolve discrepancies when needed. Assist clients with claims by providing guidance, completing required documentation, and monitoring claim progress. Prepare accurate policy invoicing and documentation. Contribute to Team Success Stay current on industry trends, carrier updates, and new insurance products through ongoing education and training. Utilize AMS360, ImageRight, and other technology to improve efficiency and deliver outstanding service. Maintain organized electronic client records and documentation. Look for ways to improve processes and contribute ideas that help our team serve clients even better. Support additional projects and responsibilities as needed. What You Bring We're looking for someone who combines technical knowledge with a heart for serving others. Preferred Qualifications Include 5+ years of Personal Lines insurance experience. Missouri Property & Casualty Producer License (required). Strong communication and relationship-building skills. Excellent organizational skills and attention to detail. Ability to prioritize multiple tasks in a fast-paced environment. Confidence working independently while collaborating effectively with teammates. Experience with Microsoft Office (Word, Excel, Outlook); experience with AMS360 is a plus. A proactive mindset with a passion for continuous learning and finding better ways to serve clients. What Success Looks Like In this role, you'll be someone our clients trust and our teammates rely on. You'll bring empathy to every conversation, accuracy to every detail, and professionalism to every interaction. You'll embrace new ideas, seek opportunities to improve, and help create an exceptional experience for both clients and colleagues. If you're looking for more than just a job—and want to build a career with a team that values relationships, integrity, and continuous growth—we'd love to hear from you. #J-18808-Ljbffr