Customer Service Associate

Customer Service RepresentativeGator Garage Doors – Round Rock, TXStarting Pay: $21–$23/hour (Based on Experience)Want a Job Where You're Valued, Supported, and Part of a Growing Team?Gator Garage Doors is Hiring a Customer Service Representative (CSR)!We are looking to add a strong CSR to our growing team. This role is key to supporting our technicians and delivering excellent service to our customers. Schedule details will be discussed during the interview process.Five Day Work Week With Rotating Weekends. - Possible 4 Day Work Week for the right candidate!If you're dependable, team-oriented, and thrive in a fast-paced environment, we'd love to talk with you!What You'll DoAs a Customer Service Representative, you'll become the heartbeat of our customer experience. You will:Answer incoming calls, emails, and chats with professionalism and positivitySchedule appointments and coordinate with our technicians for seamless serviceProvide updates, answer questions, and guide customers through next stepsTroubleshoot issues and offer clear, helpful solutionsDocument customer interactions accurately and efficientlySpot opportunities to recommend services that genuinely help the customerLearn our services inside & out—becoming a trusted expert for homeownersWhat We're Looking ForYou're a great fit if you bring:1+ year of customer service experience (home services or tech = bonus!)Excellent communication & active listening skillsStrong organization and multitasking abilityA calm, friendly, customer-first attitude—even on busy daysComfort with technology (ServiceTitan experience is a plus!)Reliability, team spirit, and a desire to growHigh school diploma or equivalentWhy You'll Love Working at GatorWe take care of our people — professionally and personally. You'll enjoy:Competitive Starting Pay: $21–$23/hrA fun, supportive team where your contributions truly matterGrowth opportunities — we promote from within!Hands-on training & mentorshipA stable, respected local business with a great reputationA company culture built on trust, teamwork, and treating people rightWhat We Offer (Benefits)Health, Dental & Vision InsurancePTO + Paid Holidays401(k) with Company MatchEmployee DiscountsEmployee Referral BonusesCareer development within a nationwide family of premium home-service brandsA workplace that invests in your futureLocationThis role is based in our Round Rock, TX office — where great things are happening every day.If you're ready to join a team that values your voice, supports your growth, and works together like family, we'd love to meet you.Apply today and build your career with Gator Garage Doors!Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Gator may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.Pay Range$21 - $23 USDBy submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. Gator Garage Doors