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Customer Experience Specialist

Socket.dev

Service Pros Installation Group in Charlotte, NC is seeking a Customer Care Specialist to handle customer inquiries via phone, email, and chat, document interactions in SPOT, and escalate unresolved issues to the Customer Care Supervisor. You will review warranty information with customers, conduct satisfaction surveys after installation, and support a courteous, accurate, and timely service experience. This hourly, non-exempt role supports the team across the Southeast and requires clear #J-18808-Ljbffr Socket.dev

Vacancy posted 2 days ago
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