CRM Admin/Developer Intern

Dynamics Admin/Developer Intern (June 2027)The internship or co-op program provides highly motivated and qualified students with the opportunity to gain hands-on experience, receive valuable on-the-job training, and deepen their understanding of business and technology in a real-world setting. Participants are fully embedded within their assigned teams, where they contribute to meaningful projects, collaborate with professionals across departments, and develop practical skills aligned with their academic background and career interests. This experience is designed to bridge classroom learning with professional application, offering exposure to industry tools, technologies, and leadership engagement.The Dynamics Admin/Developer Intern or Co-Op will be part of the Sales & Marketing Business Systems team, supporting enterprise Microsoft Dynamics used across multiple business functions. This role provides hands-on experience with application administration, software development, integrations, reporting, and user support. The student will work alongside a team and business stakeholders to help design, build, test, and support solutions that improve business processes and user experience. Key functions will include but are not limited to:Support Technical Operations Assist with troubleshooting hardware/software issues, configuring systems, and supporting installations, moves, and upgrades.Contribute to Projects Work on assigned projects that align with their academic background and team objectives. These may include software development, cybersecurity, data analysis, or infrastructure support.Provide End-User Support Help resolve service tickets, support desktop and laptop users, and respond to technical inquiries with a customer-service mindset.Document and Analyze Maintain documentation for IT processes, assist in testing and implementation, and contribute to process improvement initiatives.Collaborate Across Teams Engage with cross-functional teams, participate in meetings, contribute to team goals and shared deliverables.Hands-On Experience Interns are embedded in their teams and gain exposure to real-world IT environments, tools, and workflows.Mentorship & Coaching Each student is typically paired with a coach or mentor to guide their development and integration into the team.Presentation & Reflection At the end of the program, students present their project outcomes and reflect on their learning to BTS leadership.QualificationsStrong communication skills (oral and written), especially for working with both technical and non-technical teams.Demonstrated problem-solving ability and attention to detail.Ability to work independently and manage multiple priorities in a fast-paced environmentCustomer service orientation and a collaborative mindset.Curiosity and eagerness to learn new technologies.Strong passion for technology and cybersecurityPrior internship, co-op, or on or off-campus technical experience preferred, but not requiredPursuing a degree in Computer Science, Management Information Systems, or a related field.Experience with JavaScript and/or C# fundamentals.Experience with browser developer tools and basic web development technologies including HTML and CSS.Familiarity with object-oriented programming concepts.Knowledge of SQL and relational databases.Understanding of REST APIs and JSON data structures.Experience using debugging and troubleshooting tools.Experience with Power BI is a plus.Experience with Microsoft Power Platform, Dynamics, or low-code platforms is a plus.Additional Company DetailsWe do not accept unsolicited resumes from third party recruiting agencies or firms. The Company is an Equal Employment Opportunity employer.Additional RequirementsLocation and Travel: • Urbandale, IA.Sponsorship DetailsSponsorship not Offered for this Role