Temporary Assistant Community Manager

Opportunity We are hiring immediately! This is a temporary Assistant General Manager position with an assignment period ranging from 2‑6 months. The Assistant General Manager will assist the General Manager with supervision of all business functions related to operations and partner closely with the Customer & Sales Experience Manager on initiatives. The role demands a customer‑centric mindset, adaptability, attention to detail and excellent prioritization skills. Candidates must be prepared to act as General Manager in their absence. Benefits FLSA Status Exempt Discretionary annual bonus Paid Time Off Floating Holiday Health Insurance Dental Insurance Vision Insurance 401k Matching Paid Parental Leave Learning reimbursement opportunities Responsibilities Staff Development & Leadership Assist with attracting candidates both on and off campus, hiring new team members and improving employee retention. Assist the General Manager with the training, coaching, development and leadership of exceptional team members. Coordinate with the Customer & Sales Experience Manager to manage the development of and adherence to the property onsite schedule, including after‑hour on‑call shifts. Partner with the GM to elevate employee experience through data, conversations and team building to ensure high morale. Property Administration Assist the GM to prepare, respond and advise on all community aspects including market, physical condition, policies, procedures and onsite emergencies with partner departments. Deliver legal and resident notices and file evictions in compliance with current policy and local ordinances. Manage all resident accounts and utility billing, coordinate accounts receivables and maintain regular auditing and documentation. Facilities & Capital Responsible for a safe and sanitary community experience for employees, residents and guests including curb appeal, common areas and preventative maintenance. Assist with upholding the Scion Standard by conducting monthly property walks and inspections. Regularly inspect grounds, interior and resident amenities / general common areas to ensure compliance with all codes and company standards. Coordinate work orders with appropriate staff or vendors to ensure requests are made on time and customers remain satisfied. Annual Turnover Process Assist the General Manager, Customer & Sales Experience Manager and Facilities Supervisor with planning and execution of the annual turnover process. Assist with property staffing to ensure adequate support for turnover preparation and execution. Utilize Turnable to track the electronic turnover board and ensure deadlines are met. Assess damage at move‑out to calculate required charges, prepare final billing, or process refunds; track and resolve damage charge disputes. Assist the GM with move‑out inspections and vendor service walks and provide hands‑on help with furniture, appliances, trash, and cleaning of units. Financial Performance Assist in the preparation of Month‑End reports, reconciling, and balancing all accounts receivable. Enforce and comply with all Scion late fees, NSF fees and collection policies, keeping delinquency below 2% by month‑end. Post and collect damage charges from quarterly inspections. Customer Experience & Sales Develop written communication to keep customers informed of important community information to prevent resident concerns. Support the CXM with execution of customer experience initiatives, engagement initiatives, and additional marketing opportunities. Utilize KPIs to report on trends, insights, and proactively address issues to provide expert direction on sales and revenue goals such as market rates, gain to lease, concessions, and leasing velocity. Manage all escalated resident concerns and account matters in a timely manner and implement changes to improve resident experience. Respond to Google and Yelp reviews via Entrata and partner with team members to address concerns. Assist with monitoring customer feedback via internal surveys and reputation platforms to develop action plans for promptly improving the resident experience. The responsibilities listed above may not be all inclusive. Requirements Exceptional written and verbal communication skills Strong detail orientation Confidentiality Customer‑centric mindset 1+ years’ experience working at living communities/property management Proficient in Property Management Systems (Entrata preferred) Eligible to work in the United States; visa sponsorship not available Relevant Systems and Platforms Entrata (Property Management System) Greenhouse (Applicant Tracking System) Lattice (Performance Management System) Turnable (Electronic Turn Board) Qualtrics (Employee and Resident Experience platform) Microsoft Office Ops Technology ClickUp (Project Management Tool) Scion Intelligence Operational Details Job location is at the assigned property. May be required to travel periodically. Working hours consist of daytime business hours, with additional non‑traditional hours during peak times and emergencies. Equal Employment Opportunity Statement The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the candidate is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities. Base Salary Range (California)

$25—$28 USD

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