Member Service Representative III

OUR LEADERSHIP PHILOSOPHY
At Lighthouse Credit Union, we believe all individuals, regardless of position level, are considered leaders. By providing a framework that balances clarity with adaptability, our Leadership Competencies aim to foster a culture of continuous growth and agile leadership. Lighthouse Credit Union is committed to embracing change, nurturing leadership talent, and ensuring our performance management practices are aligned with our vision of fostering a resilient and forward-thinking organization. As such, we all hold ourselves accountable to the following:

LEADERSHIP COMPETENCIES

Demonstrates Interpersonal Awareness & Skills
A cornerstone of our collaborative work environment, this competency emphasizes effective communication, relationship building and teamwork. It also supports creating a positive work environment that values individual contributions and fosters teamwork. As an individual leader, you will demonstrate active listening, clear communication and contribute beneficially to team dynamics.

Embraces Change & Learning
This competency focuses on adaptability, personal development and the advocacy and embracing of progressive change. You will be challenged to explore continuous learning opportunities to achieve excellence and foster a culture of growth and innovation. As an individual leader, you will actively engage in personal development, embrace change enthusiastically and support team members in their growth. You will also demonstrate flexibility and adaptability in response to changing circumstances.

Utilizes Critical & Creative Thinking
Underlining the importance of innovative problem solving, challenging the status quo and strategic thinking, this competency is vital for driving excellence and leadership. This competency challenges team members to take initiative beyond one's immediate responsibilities. As an individual leader, you will actively look for and share opportunities for improvement, show open-mindedness to new ideas and professionally challenge inefficient processes. You will also actively contribute to defining solutions and promoting innovation.

Takes Personal Ownership
This competency focuses on taking responsibility for performance goals, proactive collaboration and accountability. It highlights the significance of each team member taking ownership of their role and contributions while demonstrating leadership qualities regardless of their position. As an individual leader, you will be actively engaged in setting and achieving performance goals, take responsibility for personal action and decisions and seek opportunities for self-improvement and skill development.

POSITION SUMMARY:
Under moderate to minimal supervision of management, the Member Service Representative III will focus on the unique opportunity to identify needs to enrich our members' lives. The Member Service Representative III primarily meets member needs through residential lending, mortgages and consumer loans while proactively offering additional products and services. As needed, the role also conducts routine transactions such as deposits, withdrawals and payments. Ownership of the experience is crucial as the Member Service Representative III will be a single point of contact to develop member relationships.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES
* Prepares and disburses loans within lending limits and credit union guidelines, with more focus home equity loans/lines and mortgages.
* Fulfills members requests by providing outstanding services, problem resolution and needs of based selling: completes the full process from application to closing for all residential lending, including mortgages, while cross selling additional products.
* Participates in branch sales activities such as CUDL calls, member outreach, and completes any cross sell opportunities that have been referred by staff.
* Accurately and efficiently process deposits, payments, withdrawals, cash checks, wires, fraud packets, etc. in accordance with established policies and procedures, as needed.
* Balances cash drawer/TCR and manages all transactions with accuracy and courtesy while maintaining privacy and security.
* Demonstrates openness and willingness to switch between member service and teller functions as needs arise.
* Follows and adheres to the Credit Union's policy regarding attendance and punctuality.

JOB SPECIFICATIONS
* Goal-oriented, sales focused and driven for results.
* Effective communicator, engages with members and builds relationships regarding product and services.
* Ability to prioritize tasks and demonstrates close attention to detail.
* Courtesy, tact, and diplomacy.
* Working knowledge of Microsoft Office products.
* Frequent interactions with the public.

EDUCATION, TRAINING & EXPERIENCE
* High school diploma or equivalent.
* 5+ years of similar related experience as a teller, cashier or in a member/customer service role.
* Previous sales and lending experience preferred.

WORK ARRANGEMENT:
* The working arrangement for this position is fully onsite . No alternative working arrangement is available.

Retail Benefits That Work for You

We know life doesn't pause when you're at work - and your benefits shouldn't either. At Lighthouse Credit Union, we offer real support for real life, with perks that help you stay healthy, grow your future, and take care of what matters most.

Financial Relief & Support

* Student Loan & Tuition Assistance - Whether you're paying off debt or going back to school, we help lighten the load.

* Employee Loan Discounts - Get access to lower rates on personal loans, just for being part of the team.

* Weekly Paychecks - Because waiting two weeks shouldn't be the norm.

* 401(k) with Employer Match & Profit Sharing - We invest in your future with generous contributions and immediate vesting.

Health & Wellness

* Comprehensive Medical, Dental & Vision Plans - Coverage that starts quickly and fits your needs.

* HSA/FSA Options - Save pre-tax dollars for everyday health expenses.

* Discounted Pet Insurance - Because furry family members deserve care too.

* Employee Assistance Program (EAP) - Free, confidential support for life's challenges - available 24/7.

Time Off That Respects Your Life

* Lighthouse Leave Program - Paid time off for major life moments, from welcoming a child to caring for a loved one.

* Volunteer Time Off (VTO) - Give back to your community with paid time to serve.

* PTO + Paid Federal Holidays - Rest, recharge, and celebrate without worry.

* Balanced Schedule - All branches close by 5pm and on Sundays - no late nights or unpredictable shifts.

Culture & Connection

* Retail Sales Incentive Program - Earn more when you help members thrive.

* Engagement Groups - Join communities like Pride at Work, Women in Leadership, Book Club, and more.

* Ongoing Training & Career Growth - We invest in your development from day one.

* Annual Summit & Team Outings - Celebrate wins and connect with coworkers across the organization.

LIGHTHOUSE CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER