Mazda Warranty Administrator

Orem Mazda, a Jerry Seiner Dealership | Orem, UT Automotive Warranty Administrator / Service Support Full-Time | $18-$23 per Hour | Experienced Candidates Start at $23+ Join a Dealership That Values Your Experience Orem Mazda is looking for an Automotive Warranty Administrator to join our Service Office team. Warranty processing is the primary responsibility, with additional customer relations and daily Service Department support duties. You’ll ensure warranty claims are processed accurately, repair orders are properly documented, and manufacturer requirements are met, while helping our team deliver a positive customer experience. Previous automotive warranty experience is preferred. We’re also open to candidates with strong dealership service office experience who are ready to grow into the role. Compensation $18-$23 per hour, depending on experience and qualifications. Experienced Automotive Warranty Administrators start at $23 per hour. Final compensation is based on dealership experience, warranty knowledge, and overall qualifications. Warranty & Repair Order Processing Process, submit, and monitor manufacturer warranty claims. Review repair orders for accuracy, required documentation, and compliance with manufacturer policies. Resolve rejected, unpaid, or returned claims. Invoice repair orders and maintain organized warranty files and supporting records. Work with Service Advisors, Technicians, Parts, and Management to resolve claim issues. Customer Relations & Service Support Provide friendly, professional assistance to customers in person and by phone. Support Service Advisors with customer updates and follow-up. Assist with cashiering, invoice questions, and a smooth checkout experience. Listen to customer concerns and coordinate resolution with Service Advisors and Management. Maintain accurate customer contact information and assist with daily service office needs. What We're Looking For Previous dealership warranty experience and knowledge of manufacturer claim processes preferred. Experience with dealership management systems, DealerTrack experience is a plus. Strong attention to detail, organizational skills, and time management. Excellent communication skills and the ability to handle customer concerns professionally. Strong computer and data-entry skills. Ability to work independently, manage multiple priorities, and keep warranty work on track. Positive attitude and a commitment to teamwork. Why Orem Mazda and Jerry Seiner? Orem Mazda is part of Jerry Seiner Dealerships, family-owned since 1975. We believe in treating employees like family, promoting from within, rewarding hard work, and providing the tools to build long-term careers. Whether you’re an experienced Warranty Administrator looking for your next home or a dealership professional ready for the next step, you’ll find opportunities to grow with one of the region’s most respected automotive groups. Benefits Include PTO accruing from day one Medical, dental, and vision insurance Monthly employer HSA contributions 401(k) retirement plan Educational reimbursement Employee discounts on vehicles, parts, accessories, service, and body labor Monthly book reimbursement Vehicle purchase referral bonuses Career development and advancement opportunities Closed Sundays Salary: $18.00 - $23.00 per hour Orem Mazda, a Jerry Seiner Dealership, is proud to be an Equal Opportunity Employer. #J-18808-Ljbffr