Director Ambulatory Services - Specialty Care

Work Shift:

Please see job description for details.

Time Type:

Full time

Department:

CC015080 Outpatient Administration

Summary:

Additional Information:

The Ambulatory Services Director, demonstrates use of leadership competencies in collaboration with others to plan, implement, evaluate and enhance patient care service delivery. The Director serves as the practice director for providers, leads the clinical practices and demonstrates knowledge of physician/provider practice management. The Director may have 24-hour accountability. The Director serves as strategic leader to monitor and respond to market changes in advancement of services and programs.

RN Preferred

Required Education:

High school diploma or GED or equivalent

Recommended Education:

Bachelor's degree in a related field of study.

Required Work Experience:

High School Diploma/GED and 7 years of relevant experience, including at least 5 years in a leadership role. In lieu of a High School Diploma/GED, 9 years of experience with at least 5 years in a leadership role.

Recommended Work Experience:

Required Certifications:

Recommended Certifications:

Description

1. Plans, develops, and fosters a culture and practice environment to include excellence in patient care, safety and quality; excellence in evidence based professional practice; teamwork and ownership of clinical practice; and key performance indicator optimization. This also includes maintaining environments with appropriate facilities, supplies, and equipment for the safe, efficient and cost-effective provision of patient care.

2. Collaborates, plans and implements strategies to achieve excellence in care. Establishes goals for clinical care and quality/safety improvements.

3. Applies critical and systems thinking, role-modeling and mentoring skills to create a culture of appreciative inquiry, readiness to learn, and active participation in evidence based practice activities.

4. Ensures the appropriate skill and competency mix are consistently available in staffing.

5. Develops and maintains strategies for recruitment and retention of staff and supports staff in achievement of ongoing professional career goals.

6. Responsible for the development and management of the operating and capital budgets.

7. Responsible for program development. Leads planning initiatives for service line targets relating immediate, annual and long-term strategic objectives.

8. Conducts an ongoing financial assessment of the services.

9. Assesses the market and works with others in designing market tools to engage potential customers to the system. Designs program which supports ease of access into the system for long-distance customers. Responsive to change to expedit decision-making by assessing vulnerable areas and adjusting rapidly to changes in submarkets.

10. Facilitates development of key clinical and performance indicators and monitors outcomes. Implements changes based on quality measures, occurrence data, risk assessment, and feedback.

11. Performs other duties as assigned.

Arkansas Children’s ( is the only hospital system in the state dedicated to caring for children, which enables us to uniquely shape the landscape of pediatric care in Arkansas.

Arkansas Children’s is driven by four core values—safety, teamwork, compassion and excellence—which inform every action.

Arkansas Children’s Hospital has received Magnet Status ( from the American Nurses Credentialing Center (ANCC), for nursing excellence and patient outcomes. And we are nationally ranked by U.S. News & World Report ( for Cancer, Cardiology & Heart Surgery, Diabetes & Endocrinology, Nephrology, Neurology & Neurosurgery, Pulmonology & Lung Surgery and Urology.

For more than a century, Arkansas Children’s has met the unique needs of children. But we’re more than just a hospital treating sick kids—our services include two hospitals, a pediatric research institute, foundation, clinics, education and outreach, all with an unyielding commitment to making children better today and healthier tomorrow.

Arkansas Children’s Little Rock campus includes a 336-bed hospital with the state’s only pediatric Level 1 Trauma Center, burn center, Level 4 neonatal intensive care and pediatric intensive care, as well as a nationally-recognized transport service. And Arkansas Children’s Northwest ( provides inpatient and emergency care, clinic rooms and diagnostic services to children in that corner of the state.

“Arkansas Children’s is a place of hope and comfort for children and parents. When you are at children’s, you are part of an elite team united with a common goal of saving children and making their lives better.” Michael – Business Operations Manager

“Arkansas Children’s Hospital is a prestigious institution that cares for children.” Linda – Information Systems Analyst

“We are an organization of care, love, and hope while we champion children.” Angela – Parking and Fleet Coordinator

“Care, love, and hope for children!” Kathy – Administrative Assistant

“When I think of my time here at Arkansas Children’s Hospital, I can honestly say that it has given me a unique perspective on the human condition, and the various roles that we all have in patient care. As a supply assistant, I have a very important job ensuring that the doctors and nurses have what they need to provide the world class medical care to the Children of Arkansas and surrounding states. Being a Champion for Children is more than a catch phrase, it is a way of life!” Nick – Supply Assistant

Arkansas Children's provides equal employment opportunity to all persons without regard to age, race, color, religion, national origin or citizenship status, disability, military status, sexual orientation, gender identity or expression, pregnancy or any other category protected by federal, state and local laws. Further, Arkansas Children's will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.