Restaurant Server - DoubleTree by Hilton Battle Creek

Job Description

Job Description

6PM Hospitality is seeking positive, forward-thinking individuals to join our team at the newly-renovated DoubleTree by Hilton in Battle Creek, MI. 6PM Hospitality consists of a team of hospitality experts who draw upon decades of experience to make everything from the front desk to the back office achieve a standard of excellence. We partner with property owners, brands, investors and financial institutions to transform short stays into unforgettable experiences, and turn investments into solid returns. Come be a part of our excellence driven team!

Job Responsibilities:

A Server serves as a restaurant professional who attends to customers’ needs in a friendly, welcoming, and professional manner. This position is also responsible for collecting and delivering customer orders in a timely and accurate fashion while demonstrating outstanding customer service. A person in this position will demonstrate 6PM Hospitality’s Core Values, 6PM Hospitality Partners, LLC. and Hilton standards, as well as going above and beyond to ensure that guests are 100% satisfied.

Essential Functions:

• Report to work in uniform, presented neat and clean
• Greet all guests in a friendly, positive manner.  Ask questions of guests and make personal connections to make them feel they are welcome and valued
• Anticipate and meet the needs and expectations of our guests, then go one step further

• Responsible for ensuring customers have a positive dining experience
• Set up tables with special attention to sanitation and order.
• Greet guests as they arrive and guide them to their seats.
• Provide menus to customers and assist them in selecting food and beverages.
• Take orders accurately and delivering them promptly
• Answer questions and make recommendations
• Possess concise knowledgeable about the menu
• Pay special attention to guest with allergy, ensure allergy is communicated to the chef in written and verbal format. Inform supervisor of guest allergy
• Work closely with kitchen, bar staff, and bussers to ensure smooth service.
• Perform regular maintenance of table throughout service
• Address any issues the guest may have with tact and professionalism.
• Interact with guests in a friendly manner.
• Treat guest with professional courtesy: be approachable, respectful and responsible
• Process payments accurately.
• Perform busser duties during non-peak times
• Maintain a clean and organized work area.
• Perform side duties assigned. Perform other duties as assigned by manager or supervisor

Position Requirements:

Minimum Knowledge:

• Requires ability to interpret / extract information and / or perform arithmetic functions.
• Requires typing, record keeping, and/or word processing.
• Good communication skills

Formal Education and Job-Related Experience:

• Minimum formal education of a high school diploma or equivalent related experience
• Minimum of one-year job-related experience

License, Registration, and/or Certification Required:

• CPR

Working Conditions and Physical Effort:

• Stress Load: Regular exposure to stresses
• Workload Fluctuation: The workload required to perform this job requires ability to adapt to change
• Manual Skills: Significant portions (more than 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations
• Physical Effort: Some portions (10- 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day
• Physical Environment: Some portions (10-50%) of daily assignments involve exposure to dirt, odors, noise, or temperature / weather extremes. Working surfaces may be un-level, slippery, or unstable
• Work Schedule: Work regularly requires or varies between early mornings, day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs
• Occupational Risks: Some portions (10- 50%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning equipment or materials
• Ergonomics Risks: Some portions (10 – 50%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward postures
• Safety: Responsible for adhering to all safety policies and procedures of 6PM Hospitality
• Required Travel: Position does involve limited travel for off-site quarterly meetings. Relocation assistance is not available for this position.

Employee Benefits

• Paid time off for all full-time and part-time team members
• 8 hours of paid volunteer paid for all team members
• Holiday pay
• Travel discounts for employees, friends, & family
• Restaurant discounts
• Referral Program
• Health, vision, and dental insurance available for all full-time team members
• Employee recognition perks and benefits
• Advancement opportunities
• Paid maternity/paternity leave or adoption leave for qualifying FMLA

Apply today to become part of an authentic, excellence-driven team!