Manager of Client Strategy

Manager Of Client Strategy

BGIS ITS is currently seeking a Manager Of Client Strategy to join the team in Hudson, FL and surrounding areas.

BGIS is that, company. BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients' businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.

Are you looking for:

• A company that cares and wants you to achieve your career objective.
• A company that offers you flexibility on the types of rewards and recognition that align with your personal situation.
• A company that puts you and your career first.

The Manager of Client Strategy achieves client retention, renewal, and approval through delivery of quality, value relationship building, communication, and maintenance with the ITS team's most significant enterprise IFM clients. The position delivers upon client's business objectives for high performance while directing operational activities and strategic insights to ensure continuous improvement and a satisfied customer. The Manager of Client Strategy demonstrates BGIS' values and the company commitment to safety, health, the environment, and always putting our customers first.

Key duties and responsibilities:

• Team management
• Account management
• Business development

Knowledge and skills required:

• Bachelor's degree in business, engineering, construction, management, or equivalent work experience.
• Minimum 4 years applicable work experience in the HVAC or facilities management industry.
• Minimum 5 years of experience with account management.
• Excellent verbal and written communication skills.
• Ability to collaborate in a teamwork environment with internal and external contacts.
• Problem solving skills to identify root cause issues and take appropriate steps for resolution.
• Time management focus to balance multiple competing priorities.
• Relationship building to maintain current clients and measure KPIs (key performance indicators).
• Intermediate working knowledge of Microsoft Word, Excel, Outlook, and Project required. Working knowledge of SharePoint and standard CRM platforms preferred.

Physical demands and work environment:

• To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship.
• Cognitive skills required to work in a fast paced, client facing environment including ability to maintain focus, communicate clearly and concisely, respond quickly to requests, follow established processes and ability to complete tasks within targeted time frame to minimize risk of outages or damage to building and high value equipment.
• Ability and willingness to travel.
• Current valid driver's license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement.

Compensation for this exempt position is $92,000-$139,000.