Head of Risk Management

Requisition No: 876498 Agency: Financial Services Working Title: RISK MANAGEMENT PROGRAM SPECIALIST - 43000218 Pay Plan: Career Service Position Number: 43000218 Salary: $48,945.48 - $51,000.00 Posting Closing Date: 06/09/2026 Total Compensation Estimator Tool****OPEN COMPETITIVE EMPLOYMENT OPPORTUNITY*****DIVISION: RISK MANAGEMENTBUREAU: STATE LIABILITY AND PROPERTY CLAIMSCITY: TALLAHASSEECOUNTY: LEON

Requirements:

One (1) or more years’ experience in the insurance field or adjusting liability claims. Proficient in using Microsoft Word and Excel.

Preferences:

Experience in the legal field or working with attorneys. Experience in negotiations or conflict resolution. Experience working in a Risk Management Information System, Insurance Management system, or similar claims database. Currently have, or have held, a Florida Adjuster license. Bachelor's degree from an accredited college or university.

Minimum Qualifications for this position include the following REQUIRED ENTRY LEVEL KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of the principles of insurance & risk management of methods of compiling, organizing, & analyzing data. Ability to conduct fact-finding interviews. Ability to investigate insurance claims. Ability to understand and apply applicable rules, regulations, policies and procedures. Ability to collect, analyze and interpret data. Ability to make and defend decisions about insurance claims. Ability to plan, organize & coordinate work activities. Ability to communicate effectively verbally & in writing. Ability to establish & maintain an effective working relationship with others.

SPECIAL NOTES: This position is required to work from 8:00 a.m. to 5:00 p.m., Monday through Friday.

The selected candidate must be able to travel to the North Florida region by driving a car, and/or using a commercial airline.

The position will be filled at $48,945.48 - $51,000.00, based on experience.

Employees of the Department of Financial Services are paid on a monthly pay cycle.

This position requires a security background check, including fingerprint as a condition of employment.

Responses to qualifying questions must be clearly supported by the state application and any omission, falsification, or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process. BRIEF DESCRIPTION OF DUTIES: Conducts investigations of State liability claims which are filed against the State and its employees. When necessary, assign specific claims to contract adjusters for field investigation. Negotiates and settles claims filed against the state and/ or employees. Works with assigned counsel to resolve and defend claims brought against the state and employees

Conducts investigations of State liability claims, which are filed against the State and its employees. When necessary, assign specific claims to contract adjusters for field investigation. Responsible for supervising and directing the contract adjuster’s activity during the investigation process and responsible for the overall quality of claims management. Responsible for the continual review of claims files. Directly responsible for all facets of litigation management to include scrutinizing summons and complaints, answers, motions, and other legal documents in order to discern legal strategies, possible additional claims and counter claims, etc. Responsible for having and maintaining a fundamental working knowledge of the statutory, case law, and procedural laws applicable to assigned cases and for suggesting to attorney’s other strategies pertinent to the efficient and professional handling of each assigned claim. Responsible for assisting the agency involved, where appropriate, in coordinating with the defense attorney. Responsible for developing, with the contract defense attorney, an agreed plan of defense. Responsible for keeping the Administrator and personnel of the involved state agency fully informed of significant case developments. Responsible for authorizing timely offers of judgment/proposals for settlement, offers of settlement, pre-trial settlements, and for attending court ordered mediations and trials. Based on facts derived from the claims investigation and or pre-trial discovery, responsible for applying appropriate case law and making a determination of liability for the purpose of exploring the desirability of settlement; related to this responsibility is the need to properly evaluate medical reports, vendor bills, and estimates of damage; responsible for authorizing and making offers of settlement up to approved authority and denying claims when necessary. Responsible for the adjustment and recording of claim reserve and reserve balances to reflect the monetary exposure on claim files. Responsible for the review, adjustment, and approval of all attorney and other contract vendors' fees and expense statements, including all travel and other expenses of vendors. Responsible for the overall maintenance of the claims information contained in the assigned claim files, including the accuracy of the claims information and reserves in the division's data processing system. This includes proper data coding into the system and accurate verification. Responsibility also includes the effective maintenance of the file diary system.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center ). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.