Room Controller - Hotel Operations

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: Job Description This position is responsible for accurately rating rooms and ensuring that the room rack is properly adjusted at all times. The Room Control Clerk works in conjunction with Housekeeping team to ensure proper cleaning sequence of room assignments for VIP Guests and X-Card Guests. Essential Duties Include, But Are Not Limited To Must adhere to the Seminole Tribe's Policies and Procedures Checks out any vacant and clean (due out) rooms in the rack Changes statuses of rooms in the rack Runs an alert date report and is responsible for each item Responsible for VIP blocking of rooms and arrivals Reviews Out-of-order and Off-market rooms on a daily basis for validity Answer incoming phone calls and handles guest requests Keep log and follow up with guest requests Have Housekeeping department recheck any occupied/due-out rooms Responds to guests who check out via video check-out, and offer bell assistance to each guest upon departure Runs Room Revenue Potential Report to verify correct room rates Blocks next day arrivals into room numbers Upon business demand will work as front desk clerk Assists with Housekeeping radio calls Controls room cleaning sequence to ensure the proper addressing of rooms for VIP guests Dispatches Room Attendants as needed Dispatches Houseperson for guest requests Performs all other duties as assigned High School diploma, GED, or equivalent required Bachelor’s degree preferred Previous Front Desk/Hotel experience preferred Strong math skills required Ability to work flexible schedules, including nights, weekends, and holidays as required Work Environment Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. #J-18808-Ljbffr Hard Rock International