Customer Service Agent

Customer Service Agent

Timi's Tours is looking for a detail-driven, people-first Customer Service Agent to join our team in Moweaqua, IL. This is a full-time, benefits-eligible position with a company that has been delivering premium group travel experiences since 2006.

In this role, you'll be at the heart of what makes a great tour, managing the booking process from first inquiry to departure day. You'll coordinate hotel accommodations, attractions, restaurants, airfare, and all the moving pieces in between, while serving as a primary point of contact for our guests. If you love organization, thrive in a fast-paced environment, and take genuine pride in delivering exceptional customer experiences, we'd love to hear from you.

What You'll Do

• Book clients onto existing tours and manage all reservation details
• Confirm and coordinate hotels, attractions, dining, airfare, and other trip components
• Communicate proactively with clients throughout the booking and pre-trip process
• Build and maintain vendor and supplier relationships
• Handle multiple itineraries simultaneously with accuracy and care

What We're Looking For

• Strong organizational skills and an obsessive attention to detail
• Ability to multitask, prioritize, and adapt in a deadline-driven environment
• Excellent written and verbal communication skills
• A warm, professional demeanor and genuine passion for customer service
• Creative problem-solving ability and sound analytical thinking
• Proficiency in, or willingness to learn, Microsoft Office & Google Suite

Bonus Points For

• Prior experience in hospitality, travel, or tourism
• Familiarity with tour operations or group travel logistics