Medical Assistant

Company Overview Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families. With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Please click here [ to learn more about our locations. Job Description The Medical Assistant (MA) will support and facilitate clinic operations by performing clinical, clerical, and technical duties, including patient rooming, documentation during visits, assisting with minor procedures, managing supplies, supporting Telehealth services when applicable, and flexing to administrative support when needed. This role requires strong communication skills, clinical competence, and the ability to work both independently and collaboratively to ensure an optimal care experience for patients and families. Key Responsibilities: Patient Care * Escort patients from waiting room(s) to exam room(s), confirming date of birth and ensuring patients are in the proper attire required for their visit * At relevant sites, MAs will walk patients to radiology or POPs rooms/waiting areas, in addition to rooming for clinic * Obtain patient vitals (height, weight, temperature, pulse, BP, etc.), draw blood, and conduct basic medical history (including chief complaint, medication history, social history, and family history)

• Monitor and report patient condition throughout their visit
• Ensure infection prevention protocols are followed
• Conduct Telehealth intake tasks – document vitals, medical history, and

encounter details * Escort patients to check out and update rooming status in Epic Communication * Monitor Epic DAR and communicate with all relevant teams (front desk, radiology, POPs, etc.) to ensure timely rooming and patient handoffs

• Direct physicians and APPs to patient rooms based on Epic DAR status
• Communicate effectively with patients, families, and other staff
• Provide patients with updates on delays, next steps, and answer non-clinical

questions * Assist in patient education regarding casting care, surgical prep, and discharge instructions * Maintain patient confidentiality Administrative/Operational Tasks

• Prepare exam rooms daily; stock and maintain supplies and equipment
• At relevant sites, support cast room setup, cleaning, and supply management
• Troubleshoot clinical equipment and coordinate service as needed
• Participate in outreach clinics and support continuity of care initiatives
• Prepare and manage Telehealth rooms and equipment
• Accurately input patient data (vitals, medications, allergies, immunizations,

and intake notes) into Epic

• Compile and share departure summaries with patients
• Support follow-up scheduling and direct patients
• Perform clerical duties including copying, faxing, scanning, and other

correspondence handling

• Clean exam rooms between patients
• Support Physician Clinic order entry process according to established SCMG

guidelines and workflows Professional Development

• Maintain current CMA and Basic Life Support (BLS) certifications
• Attend required meetings, in-services, and complete ongoing education, and

competency training * Participate in department performance improvement and safety training Required Qualifications:

• Medical Assistant Certification
• Basic Life Support (BLS) Required within 30-90 days of hire

Preferred Qualifications:

• 1 year Pediatric/Ambulatory Care
• EMR Systems
• Spanish proficiency
• Familiarity with Microsoft Office tools, HIPAA, infection control, and

patient safety protocols The pay range for this position is $17.97 - $26.96. Compensation is determined based on years of relevant experience and departmental equity.