Medical Assistant (FGP) - Palm Beach County, West Palm Beach, Florida

Medical Assistant (FGP) - Palm Beach County, West Palm Beach, Florida

Allied Health --> Allied Health/Other

West Palm Beach, FL ID: 1156097_RR00115826 Full-Time/Regular

Position Summary: We have an exciting opportunity to join our team as a Medical Assistant (FGP) - Palm Beach County, West Palm Beach, Florida. The Medical Assistant is responsible for assisting physicians and/or Advanced Care Practitioners and nurses in providing patient care. This role is responsible for validating patient identifiers, preparing patients and rooms for examination, measuring and recording vital signs, drawing blood, and collecting other lab samples. The Medial Assistant is also responsible for administrative tasks, such as, scheduling appointments, answering phone calls, and performing data entry.

Job Responsibilities

Escorts patients to exam rooms Cleans and stocks exam rooms Measures and records patient vital signs Obtains and processes blood samples as per NYULH policy Supports quality initiatives by following FGP guidelines for collecting and documenting information in the EMR Promotes a positive patient experience Communicates effectively with providers and administrative staff, escalate issues Answers phone calls Reviews and respond to inbasket messages Follows up on Rx refill requests Assists physician with patient intake & transcribing visit into EPIC Performs other duties as needed

Clinical & Administrative Responsibilities

Completes necessary intake which includes obtaining patient vital signs and other tests within defined scope of practice as needed. Follows guidelines for validating patient medical record when accessing and updating information, including patient name and date of birth. Assists with maintaining patient flow to and from exam rooms and treatment areas. Assists in escorting patients and specimens throughout the facility. Ensures exam rooms and treatment areas are cleaned per infection control standards after each patient. Communicates the functionality and purpose of MyChart to patients during intake Ensures the appropriate translation services or equipment is in place prior to the start of visit Assists with blood/specimen collection and ensures proper handling and processing of patient specimens as as per organizational policy & procedure. Performs Point of Care testing such as: EKG, Glucose Testing, and Pregnancy Test, Urinalysis, following organizational policy & procedure, and with documentation of any required competency in place. Preps the appropriate patient encounter ensuring that all relevant information for visit is up-to-date including bloodwork, radiology images, medications, and past medical history. Reviews and imports any "Prepare for your Visit", "Outside Information" and patient history prior to provider encounter Works with clinical team to ensure logbooks related to equipment, specimen collection and other clinical safety measures are followed per FGP standards. Supports best practice workflows for MIPS by updating medical records with patient vital signs and Histories (Immunization, Medical & Surgical). May also be required to scan and/or upload diagnostic reports according to their description and link them to their associated order in Epic. Maintains patient privacy as it relates to HIPPA standards. Handles appropriate patient calls and documents outcome of all patient communications as needed. Refers all clinical questions/concerns to RN/Provider.

Patient Experience and Access

• Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision and values and promoting excellence in the patient experience, during every encounter.

Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off) Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging. Proactively anticipates patient needs, and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate. Shares ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership. (i.e. ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.) Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience. Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles.

Minimum Qualifications: To qualify you must have a High School Diploma or the equivalent. Completion of a Medical Assistant Program from an accredited institution OR upon hire hold a current medical assistant Certification from a Nationally Recognized accredited institution (such as American Association of Medical Assistant(AAMA); American Medical Technologies (AMT); National Center for Competency Testing (NCCT); National Healthcare Association (NHA)). Competencies: Working knowledge of English is evident in verbal, reading and writing abilities; other language an asset; demonstrated ability in computer skills. Ability to complete multiple tasks efficiently and thrive in a team work environment which pursues a positive patient care experience.

Preferred Qualifications: MA experience preferred. EKG, phlebotomy and venipuncture experience preferred.