Catering Coordinator

Catering CoordinatorCatering CoordinatorOrganizational ImperativesThe factors that define and truly differentiate this position from all other positions; what absolute, unique things should this position fulfill that no other does1. Execution of Catering Orders2. Coordination and upkeep of all Catering related itemsResponsibilitiesRepresenting our brandBe a brand ambassadorEmbody our organization's core valuesHelp the organization execute the Winning Hearts Every Day strategy through cateringCreate, maintain and develop relationships with team members, leaders and guests that align with our values, vision and strategyTrainingCreating, maintaining and developing plans to train people on the following:Catering prep (box meals, sauces, paper goods, etc.)Catering checklistsRinging in, suggestive selling, and tendering Catering ordersCoordinate with scheduler to provide training as neededLeadership SkillsProvide complete buy-in to the vision set forth in the restaurant by the OperatorHave a forward thinking mentality to stay ahead and not react to the businessSetting monthly and quarterly S.M.A.R.T. catering execution goalsOperations and Administrative Time20 hours of Operations6 hours of prep time3 hours of confirming and updating spreadsheet1 hour of organizing and upkeep of Catering equipmentTake deliveries as neededSuccess Factors and Matching MeasurementsWe will know the Catering Coordinator is successful upon attaining the following:There is no breakdown of execution in catering process (measured daily)Positive feedback from guests on timeliness, service and quality of food (measured weekly)Positive feedback from leaders on communication and readiness of Catering orders (measured monthly)Behavioral CharacteristicsHave a commitment to personal and professional growthEmbody the values and vision of the restaurant and create the filter for all decisions to be ran through our vision and the WHED strategyMust stay up-to-date on all communication channels (Slack, email, etc.)Find ways to innovate and improve on our execution of catering ordersDetail orientedExcellent time management and time sensitivity skillsStrong interpersonal, organizational, follow through and communication skills