Field Service Technician II - SEA

Field Service Technician II - SEAThis position requires daily travel to locations in and around the Seattle, Washington, SEA airport and surrounding area.Specific duties, activities and responsibilities include but are not limited to:Responsible for meeting daily service repair needs and driving customer satisfactionInstalls, repairs and maintains equipment in the field; provides customer training as required.Documents all inspections, maintenance, repair work and submits paperwork in a timely basisOrder, install, and return parts and manages repair parts cycle timeReviews all logs for open issues and prepares formal reports to customers as necessary.Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.Ensures that tools and test equipment are properly maintained and calibratedAssesses product/equipment performance based on field support data; recommends modifications or improvements.Seeks to provide technical support to customers and other service professionals as required.May participate in site surveys, pilot program service activities, attend meetingsPossesses basic technical knowledge on the company's Trace and X-Ray technologies.Maintains clear and concise business communication, both oral and writtenEstablishes and maintains a close relationship with senior level FSE's and Product Managers in order to support the needs of the customer and remain aware of current technical trends.Exercises every available measure to control and minimize costs.Travel, overtime and work hours other than Monday-Friday may be required.Comply with and ensure department compliance with Company health, safety and environmental policies.Comply with all applicable U.S. export control and security regulations.Other duties as required.QualificationsEducation/Training:Associate's Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics). (Equivalence achieved through comparative work and life experience of 1-3 years is acceptable work experience in a related electrical or mechanical field service role). Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.Experience: Minimum of 1-3 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.Knowledge/Skills: Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork. Must be responsive to all customer issues at all times. Must be willing & able to travel at short notice.Supervises: While supervision is not considered a primary responsibility of this position, there may be instances where supervision of others on a project basis may be requiredBackground: This position requires Sensitive Security Information (SSI) access and vetting via the TSA. Applicant must successfully pass a federal background investigationPhysical/Mental Requirements:Possess excellent organizational, communication, interpersonal skills with the ability to multi task several projects at once.Excellent customer service skills and the ability to handle stressful situations.Self-motivated, reliable, and accountable individualPossess excellent telephone skillsMust be able to lift/carry 80 lbs.Must be able to push/pull 200 lbs.Must be able to move/ manipulate equipment weighing up to 1000 lbs. with the assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation.Job requires frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility.Must be able to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.) around dangerous industrial equipment.Work Environment:Work environment is typically considered to be wherever the customer of concern is located. Service will typically be rendered at airports, correctional facilities, courthouses, cruise ships or other locations as required.Additional InformationWe offer…Join us and we'll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You'll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You'll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place. All qualified applicants will receive equal consideration for employment based solely on their skills, experience, and ability to perform the job. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by applicable law. We value professionalism, integrity, and respect in our workplace, and we strive to maintain an environment where every employee can contribute effectively to our mission.