Call Center Representative

Responsibilities Provide both internal and external assistance and excellent service to customers and employees through a Call Center Environment. Provide technical assistance and support for incoming calls and issues related to computer systems, software, and hardware to other bank employees (customers). Perform remote troubleshooting and determine the best solution based on the issue and details provided by customers. Update internal training documentation, as needed. Ask questions to determine the nature of the problem. Assist customers with Online Banking, Debit Cards, Credit Cards, and other account related questions. Position requires a mix of technical and customer service skills. Must be able to communicate effectively to understand the problem and explain its solution. Must portray a friendly and positive attitude during phone conversations. Other duties as may be assigned by other IT department managers. Requirements Associates or Bachelor's Degree in IT related field or equivalent work experience preferred. Experience in Direct Customer Service. Previous Banking experience with a knowledge of Banking Systems preferred. EOE, including disability/vets. Certifications & Qualifications Associates Degree Bachelor's Degree #J-18808-Ljbffr