Head of Operations & Business Management

The Lockbox team falls under UMBs Bank Operations organization. They manage UMB customers payments on their behalf, speeding up cash flow and increasing processing efficiency. As the Lockbox Operations Manager, you will oversee both of our Kansas City lockbox operations team responsible for the timely and accurate processing of incoming payments and managing our lockbox customer service team that supports internal and external clients with inquiries related to payment processing. This is a subset of the overall responsibilities which will include multiple initiatives assigned by Bank Operations leadership. This role is on-site (Mon through Fri) at the UMB Technology & Operations Center located in downtown Kansas City, MO. Manage the day-to-day operations of the day shift lockbox processing team, including mail extraction, check processing, image capture, and data entry. Monitor production volumes and quality metrics to ensure SLAs are consistently met. Partner with internal IT departments and external vendors to maintain lockbox processing equipment. Lead a customer service team that handles internal and external client inquiries, exception item resolution, and payment research requests. Conduct regular one-on-ones and performance reviews. Identify cross training opportunities between teams and foster a culture of accountability, teamwork, and continuous improvement. Ensure adherence to banking regulations, audit requirements, and internal risk management policies. Maintain strict controls over check handling, cash items, and sensitive customer data. Identify and escalate any operational risks or gaps. Lead or support projects related to process automation and efficiency gains. At least 5 years of experience in banking operations ideally lockbox or payment processing. Previous management or team lead experience specifically in operations. Demonstrated ability to communicate clearly with coworkers, managers, and business partners. Effective managed a team of associated including leading team activities or work initiatives. Detail-oriented mindset ensuring work produced is of high quality. Effectively participated in business partner meetings. Applicants must have legal authority to work in the United States. The application deadline for this position is 45 days from the posting date unless filled earlier. paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; an employee assistance program; fitness reimbursement; tuition reimbursement; You're more than a means to an enda way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to View email address on click.appcast.io you are a California resident, please visit our Privacy Notice for California Job Candidates to understand how we collect and use your personal information when you apply for employment with UMB. #