Veteran Case Manager

Veteran Case Manager

Employment Type: Full-Time
FLSA Classification: Non- Exempt
Program: Veteran Connection and Suicide Prevention Program SSG Fox SPGP
Reports To: Program Director
Location: Orange Osceola and Seminole Counties Florida
Travel Requirements: Office setting Regular local travel throughout the service area
Compensation: $26.75 a/hr

Number of Positions Available: 2

Position Overview

Can you help a Veteran turn a maze of systems appointments and urgent needs into a clear path forward The Transition House Inc. is seeking a compassionate resourceful Veteran Case Manager to provide community-based non-clinical suicide-prevention case management through our Veteran Connection and Suicide Prevention Program.

In this role you will help Veterans reduce barriers strengthen protective factors navigate VA and community systems and stay connected to individualized services and supports. Participants may be experiencing housing instability unemployment financial hardship behavioral-health or substance-use concerns social isolation family stress justice involvement transportation barriers or disconnection from VA services.

Veterans and candidates with direct experience serving Veterans and Veteran families are strongly encouraged to apply. If you are skilled at building trust coordinating across systems documenting carefully and staying steady when someone needs immediate support we would like to meet you.

Why Join The Transition House

At The Transition House we believe strong teams create strong outcomes. Our work is centered on accountability rehabilitation and creating opportunities for people working toward stability and a stronger future.

Here you will have the opportunity to:

• Make a direct difference by helping Veterans move from referral to successful service connection.
• Work alongside Veteran peer specialists outreach professionals VA partners and community providers.
• Build expertise in Veteran-specific service delivery suicide-prevention screening warm handoffs and resource navigation.
• Use creativity and persistence to solve practical barriers involving housing benefits transportation employment healthcare and other needs.
• Grow professionally through specialized training supervision case consultation and multidisciplinary collaboration.

What You Will Do

Engage Assess and Plan

• Conduct community outreach and engage Veterans referred through VA TTHI programs hospitals shelters housing providers corrections and reentry systems county partners and other community sources.
• Complete SSG Fox eligibility screening and after required training and competency validation administer VA-required suicide-risk baseline mental-health or wellbeing and other assigned screening or outcome tools.
• Develop and update individualized suicide-prevention service plans while managing an assigned caseload at a frequency based on participant risk need and goals.

Coordinate Services and Warm Handoffs

• Help Veterans access VA healthcare VA homeless services benefits housing employment public benefits transportation legal and reentry resources behavioral-health referrals identification documents and other stabilization supports.
• Coordinate warm handoffs through direct provider contact appointment coordination transportation assistance when appropriate and follow-up to confirm a successful connection.
• Work closely with Veteran Peer Support Specialists and the Veteran Community Outreach and Reentry Specialist to strengthen engagement retention and service connection.

Support Participant Safety

• Identify suicide risk immediate safety concerns behavioral-health concerns and psychosocial risk factors through required screening and ongoing participant engagement.
• Immediately escalate elevated or imminent suicide risk and coordinate same-day warm handoffs to VA Suicide Prevention Coordinators the Veterans Crisis Line or 988 mobile crisis emergency services or other appropriate resources.
• Provide increased outreach after a recent crisis incarceration homelessness difficulty remaining engaged or lack of VA connection and complete assigned reassessments and post-service screening with accurate follow-up documentation.

Engage Families and Natural Supports

• With participant consent involve family members caregivers and other Veteran-identified natural supports in service planning resource coordination and follow-up when their involvement supports the Veterans goals and safety.
• Provide education on suicide warning signs Veterans Crisis Line and 988 resources help-seeking safety planning and approved lethal-means safety information.
• Identify family or caregiver needs that may affect the Veterans stability or engagement and connect them with appropriate community resources.
• Document participant consent family and natural-support engagement education referrals releases and follow-up in accordance with confidentiality requirements.

Document and Strengthen Services

• Complete timely service notes referrals releases service plans screening records and required grant data in secure documentation systems.
• Participate in supervision case reviews quality reviews multidisciplinary meetings partner coordination and required VA or grant training.

What You Bring

Education and Experience

• Bachelors degree in social work human services psychology counseling criminal justice or a related field or equivalent relevant experience serving Veterans or other vulnerable populations.
• Experience providing case management care coordination outreach resource navigation or social services.

Knowledge Skills and Abilities

• Strong interpersonal engagement documentation organizational and follow-through skills.
• Ability to work independently in community settings while managing an assigned participant caseload.
• Ability to coordinate across VA housing benefits behavioral-health legal employment and other service systems.
• Ability and willingness to complete required training and demonstrate competency in VA-required suicide-prevention screening and related program tools.
• Sound judgment and the ability to follow established participant-safety crisis-escalation warm-handoff consent and confidentiality procedures.

Licenses and Travel

• Valid drivers license and ability to travel regularly throughout Orange and Osceola Counties and the surrounding service area.

Preferred Background

We especially welcome Veterans and candidates with experience supporting Veterans and families. Experience with VA programs GPD SSVF HUD-VASH homelessness reentry housing or behavioral health along with knowledge of Central Florida resources and trauma-informed care is strongly valued. Veteran status is not required.

Required Training and Competencies

The selected candidate must complete required training and demonstrate competency in:

• TTHI onboarding and SSG Fox SPGP requirements including confidentiality documentation participant safety trauma-informed care Veteran-specific service delivery VA coordination warm handoffs crisis escalation and family or support-system engagement.
• Administering scoring documenting and responding to VA-required suicide-risk screening baseline mental-health or wellbeing screening and other assigned SSG Fox tools.
• Immediate escalation referral warm-handoff and emergency-response procedures whenever elevated or imminent suicide risk is identified. Standardized screening does not replace clinical evaluation.

Work Environment

This position includes work in office community partner and outreach settings throughout Osceola and Orange Counties along with routine use of standard office technology and secure electronic documentation systems. The role involves regular interaction with Veterans family members caregivers VA contacts community providers and TTHI team members.

Schedule Expectations

This position generally operates during standard business hours. Participant and outreach needs may occasionally require schedule flexibility including evenings or weekends for urgent participant-safety matters community events follow-up training or other time-sensitive responsibilities.

Benefits

Eligible employees may receive:

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Paid time off

Wellness days

Professional-development assistance

Employee discount programs

Employee-referral incentives

Flexible scheduling opportunities where operationally feasible

Our Culture

At The Transition House employee mental health and wellbeing are priorities. We work to create a culture of collaboration accountability professional growth and balance between work and home life. By providing employees with the same supportive hand we extend to the people we serve we create stronger outcomes for Veterans families and communities.

Equal Opportunity Employer

The Transition House Inc. is an Equal Opportunity Employer. Employment decisions are based on qualifications merit and business needs. We do not discriminate based on race religion color sex gender identity sexual orientation age non-disqualifying disability national origin veteran status or any other characteristic protected under applicable federal state or local law.

Background Screening Requirement

Employment with The Transition House may require background screening through the Florida Care Provider Background Screening Clearinghouse. Applicants may obtain additional information at .

ADA Accommodation Statement

The Transition House is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the recruitment and employment process. Applicants who require an accommodation to participate in the application or interview process should contact Human Resources.

Required Experience:

Manager