Client Specialist

Benefits Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Signing bonus Vision insurance Signing Bonus $3000 Psychiatric Rehabilitation Program (PRP) Specialist Reports to: Clinical Coordinator Classification: Exempt Status: Full-Time, W-2 Employee Work Location: On-Site Overview At K&I Healthcare Services, our primary goal is to empower individuals, families, and communities to take charge of their mental well-being. K&I Healthcare Services has three Maryland facilities located in Waldorf, Baltimore, and Landover. K&I Healthcare Services supports the recovery of individuals with mental illness and substance abuse. We are a collective of like-minded individuals, who emphasize the importance of the clinician along with the client. Our team prioritizes our clients. We approach everyone with compassion and an open mind to encourage them to thrive in their healing process. Position Purpose The Psychiatric Rehabilitation Program (PRP) Director is responsible for the day-to-day oversight and administration of the PRP in accordance with Maryland’s COMAR 10.63 and other relevant regulatory frameworks, including guidelines from the Behavioral Health Administration (BHA), Medicaid, and accreditation bodies. The Director ensures that the program delivers high-quality rehabilitative services to individuals with serious mental illness, fosters recovery and community integration, and complies with all standards set forth by COMAR and the Community Rehabilitation and Affiliates of Maryland (CRAF). Duties and Responsibilities Provide overall leadership and strategic direction for the Psychiatric Rehabilitation Program. Ensure full compliance with COMAR 10.63.03 (PRP regulations) and all applicable Medicaid and Behavioral Health Administration standards. Oversee the development and implementation of individualized rehabilitation plans for each participant. Supervise PRP staff and ensure all personnel meet qualification and training requirements per COMAR and CRAF guidelines. Maintain documentation and records to ensure accuracy, confidentiality, and compliance with state regulations and audits. Monitor and ensure compliance with quality assurance, incident reporting, and program evaluation procedures. Coordinate with clinical providers, case managers, and other community services to support continuity of care. Facilitate internal audits, prepare for external audits, and develop corrective action plans as needed. Manage the PRP budget, billing, and reporting in accordance with Medicaid billing standards. Develop and implement policies and procedures that reflect COMAR and CRAF expectations. Represent the agency in professional meetings and forums, including those hosted by BHA or CRAF. Ensure that all direct care staff receive and maintain appropriate PRP training, including but not limited to documentation, ethics, and recovery-based practices. Prepare productivity reports to ensure agency benchmarks are being met. Collaborate with internal and external treatment team providers and maintain a multi-systemic approach to ensuring the dissemination of quality care of each individual being served. Identify and facilitate enrollment of all eligible clients into the program. Assist the Clinical Director in identifying and marketing to relevant referral sources that could benefit from PRP. Maintain accurate and current information on all client databases. Maintained consistent and open communication with the Clinical Director on all relevant and pertinent clinical and administrative issues related to the program. Required Education, Licensing Certified Psychiatric Rehabilitation Practitioner (CPRP/CFRP) Master’s Degree in Social Science or related field; Licensure in the social science and/ or related discipline (LGPC/LCPC or LGSW/LCSW) Two (2) years of experience in administrative management within a behavioral health setting. Qualifications Demonstrated knowledge of CARF standards, COMAR regulations, HIPAA compliance, and Maryland Medicaid billing requirements. Require strong attention to detail and follow through with time sensitive matters Excellent leadership, communication, and team management skills. Experience with clinical documentation standards, Medicaid regulations, and behavioral health compliance. Strong organizational, communication, and teaching skills. Proficiency with Electronic Health Records (EHRs) and compliance documentation. HIPAA training required within 30 days of hire Respect for and adherence to client confidentiality and HIPAA compliance Ability to work well independently and collaboratively CPR/First Aid Certification Preferred (or willing to obtain within first 6 months of hire) Working Conditions and Environment Maintain a clean, safe, and drug-free working environment Must pass a criminal background check, drug screening & TB testing Always maintain a professional appearance and demeanor Office work includes commuter work, documentation, planning, and team meetings Compensation $70,000 – $90,000 Weekly Schedule Employment Type: Full-time 40hrs weekly, W-2 Employee Weekly Schedule: Monday through Wednesday, 9:00 AM – 6:00 PM (1-hour mandatory lunch break) Attendance in team meetings as appropriate Physical Requirements The position requires clear and articulate speech and ability to hear. Required to sit for long periods of time, as well as reading and typing on the computer. Equal Opportunity Employer K&I Healthcare Services is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals and do not discriminate, and will not tolerate discrimination, on the basis of race, ethnicity, color, religion, sex, pregnancy, gender, gender identity or expression, national origin, sexual orientation, age, national origin or ancestry, genetic information, political affiliation, physical or mental disability, military or veteran status, or any other protected status under federal, state or local law. Our employment decisions are solely made according to qualifications for the positions. #J-18808-Ljbffr