Server Assistant

The Grainhouse

Restaurant FOH: Server and Server Assistant

Job Summary

The Restaurant Server will deliver outstanding customer service by memorizing the restaurant menu and daily specials, making suggestions or recommendations to customers to enhance their overall experience. The Server will be responsible for ensuring customers have an amazing experience by taking food and drink orders, delivering those orders to the back of house staff and delivering hot/cold food promptly after preparation is complete.

Main Job Duties

• Provide exceptional customer experience through knowledge, service and approach to overall guest experience
• Provide information to guests including menu descriptions
• Take guests food and drink orders, offering suggestions and providing explanations of item preparation
• Ensure that all orders are accurate and delivered to the guest promptly, ensuring a satisfying dining experience
• Work closely with restaurant management to immediately address all customer concerns and create an outstanding dining experience
• Confirm orders with chefs and bartenders when clarification is requested or needed to ensure accuracy of order
• Assist with clearing and setting up tables and re-arranging tables as needed to accommodate larger parties

Skills and Competencies

1. Previous restaurant experience preferred
2. Energetic and enthusiastic personality essential
3. Must be able to effectively understand and convey written and verbal information to guests and coworkers
4. Must possess a service orientation - proactively looking for ways to help others
5. Will work for extended periods of time without sitting, so must be able to work on your feet
6. Will be required to be available for work on all major holidays
7. Ability to use a restaurant POS software system
8. Have current Food Handlers' card or SafeServ Certification
9. Must meet minimum state age requirements

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to sit; climb or balance; and stoop or kneel. The employee must frequently lift and/or move objects up to 10 pounds and occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work
This position may be either seasonal, part-time or full-time, depending on company needs. Days and hours of work vary based on need. Frequent evening and weekend work is required.

Required Education and Experience

1. High School Diploma preferred
2. Good math, problem solving and communication skills a must
3. Six months' experience in a restaurant environment desired, but not required.