IT Specialist

IT Specialist Career OpportunityChiron Technology Services, Inc. currently has a IT Specialist career opportunity in Annapolis Junction.Category: IT Specialist IIClearance: Top Secret/SCI with PolygraphType: 24x7 Shift (Mon-Sun, 0530-1430 / 1330-2230 / 2130-0630)Capabilities:Provide technical support by resolving issues and answering queries related to computer hardware, software, network, and telecommunications systems via telephoneDiagnose, identify, isolate, and analyze technical problems using historical database records to determine root causesEscalate complex issues to product line specialists as needed to ensure timely resolutionMaintain and update detailed records and tracking databases to ensure accurate documentation of support activitiesMonitor and identify recurring issues or patterns of problems, and notify management for further investigation or actionQualifications:High school diploma or equivalentMinimum of five (5) years of experience in Information Technology to include:Providing support to Emergency activities providing general situational awareness of the environmentPerforming routine and emergency actions and communicationsPerforming routine and emergency actions critical to Operations center support including voice communication, message routing, and voice and video conference configuration and operationScheduling and Operating VTC and POLYCOM TeleconferencesIdentifying when equipment and infrastructure is fully operational, partially operational, or not operationalPerforming minor troubleshootingInitiating the appropriate notification procedures to address outages / degradations per relevant checklists, SOPs that specify these procedures including submitting trouble ticketsCompensation & Benefits:$70K/ yearMedical, dental, and vision insuranceNon-matching 401K - You enjoy our support without having to contribute to get it!Basic Life and AD&D Insurance provided at no cost to eligible employeesAccess to Chiron's catalog of self-paced training coursesTwo Paid Time Off (PTO)/Retirement Plan Options10K employee referral bonus programWe are an EEO/AA Employer. We do not discriminate in hiring on the basis of race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, protected veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at View email address on click.appcast.io, and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis.