Program Support Assistant

Program Support Assistant

The Phoenix VA Health Care System's Mental Health department is actively recruiting for two Program Support Assistants. The incumbents will assist with programming, performing record keeping duties, customer service and data tracking, as well as providing miscellaneous support as needed to the staff of the program. Responsibilities duties may include, but are not limited to:

• Serve as the primary Automated Data Processing Application Coordinator (ADPAC).
• Maintain calendars and independent schedules for clinical staff.
• Coordinate meetings, and arranges for space, room configuration, completes minute agendas and other administrative details.
• Perform work involving the collection, compilation and/or tracking for data.
• Acts as Liaison for internal and external customers.
• Ensures trainees are properly in-processed to the medical center to include at orientation, computer access, privacy checks for PIV and obtain all initial mandatory training.
• Ensures all correspondence, especially controlled correspondence, meets established requirements and timelines.
• Responsible for purchasing supplies.
• Assists with clinic profile setup and modification requests.
• Provides backup for the timekeeper, travel & training requests, labor mapping and suspense item tracking.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday-Friday – Hours can be discussed during interview Virtual: This is not a virtual position.

Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/11/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For the GS-05 position you must have served 52 weeks at the GS-04. For the GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

Grade Determinations: Program Support Assistant – GS-05: Specialized Experience: Applicants must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Organizing and maintaining an efficient and effective office operation; provides administrative support; receives and responds to, on own initiative, those administrative correspondence which do not require supervisory action; Composes and types routine correspondence; Receives, screens, and distributes all incoming material, handles routine correspondence personally with minimal instructions and coordinates routine administrative matters with other medical center departments. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 4-year course of study above high school leading to a bachelor's degree with courses related to the occupation. OR, Combination: Applicants may also combine education and experience to qualify at this level. For GS-5 level positions, only education in excess of the first 60 semester hours of a course of study leading to a bachelor's degree is creditable toward meeting the specialized experience requirements. Two full academic years of study, or 60 semester hours, beyond the second year is equivalent to 1 year of specialized experience.

Program Support Assistant – GS-06: Specialized Experience: Applicants must possess at least one (1) full year of specialized experience equivalent to the next lower grade level (GS-05) in Federal Service that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of this Program Support Assistant position, and that is typically in or related to the position to be filled. Examples of specialized experience would typically include, but are not limited to: Conducting data collecting, compiling data, tracking data and statistical information from existing databases; coordinating incoming data from a variety of sources, reviewing documents, reports and/or applications for omissions and inconsistencies; ensuring data entry is complete and accurate; generating a variety of reports; maintaining appointment calendar, scheduling, coordinating meetings, preparing meeting minutes and scheduling conferences and serving as timekeeper. NOTE : Experience must be fully documented on your resume and must include job title; duties; month and year start/end dates AND hours worked per week.