Customer Service Associate (San Diego/Scripps Ranch)

Job Description

Job Description

The UPS Store in Scripps Ranch is seeking a Customer Service Associate Certified as a Notary Public in the state of California

Benefits:
• Competitive Salary
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development

We are looking to fill 1 Part-Time positions (20-30 hours/week) or possibly 1 Full-Time position if desired (30+ hours/week) that offers growth opportunities for driven individuals. Candidates with Notary Public Certification a strong plus.
The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

• The ideal candidate has at least 2 years of previous customer service/retail sales experience, Licensed Notary Public, strong computer and internet skills, a friendly and genuinely helpful demeanor, and a professional appearance. Candidates must be fast learners who make an effort to learn all aspects of the business in the shortest possible time.

Responsibilities:
• Understands and fulfills the needs of walk-in customers and telephone/email inquiries
• Communicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadership
• Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
• Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Will open and/or close the store and perform end-of-day duties
• Takes action to learn products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services
• Frequently multi-tasks while maintaining extreme attention to detail
• Helps with other Center functions as needed, such as faxing, copying, laminating, and binding
• Helps customers with expert boxing and packaging, selling the appropriate products to ship materials safely and efficiently
• Performs other duties as assigned

Qualifications:
• Prompt, reliable, and responsible
• Strong computer skills, including user of Internet, Point of Sale, Microsoft Office, Adobe Acrobat and ability to quickly learn The UPS Store applications
• Previous experience in customer service, sales, or other related fields
• Neat, clean, and professional appearance
• Able to cross sell and up sell products and services
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Able to lift 40+ pounds
• Notary Public License

Benefits:
• Excellent Advancement Opportunities
• Performance Bonus
• Employee Discounts
• Direct Deposit
• Paid Training
• Uniforms Provided

Previous The UPS Store experience not required and the right candidates will be trained with compensation depending on relevant experience, however, candidates with prior experience in a The UPS Store retail packaging/shipping center, print shop, FedEx Office, Staples, OfficeMax or Office Depot Print Center are HIGHLY encouraged to apply - starting compensation may be adjusted based on related experience and work history. Bonus and incentives available for ALL staff levels immediately upon hire.