General Manager

Skills : Restaurant Management, Team Leadership & Development, Foodservice Operations, Guest Experience/Customer Service, Financial & Cash Management About Company / Opportunity An innovative, fast-growing fast-casual restaurant brand headquartered in the Northeast is redefining the dining experience with a focus on fresh, made-to-order meals, exceptional hospitality, and a people-first culture. Built on quality ingredients, operational excellence, and continuous improvement, the company has established a strong regional presence and is expanding rapidly. Its culture emphasizes teamwork, accountability, personal growth, and developing future leaders, creating significant opportunities for career advancement within a high-performance environment. The General Manager is responsible for the overall leadership and performance of a high-volume restaurant, driving operational excellence, financial results, and an outstanding guest experience. This role oversees all aspects of the business, including P&L management, staffing, recruiting, training, employee development, food quality, safety, labor, and inventory. The General Manager leads by example, builds and develops high-performing teams, coaches managers for future growth, and ensures consistent execution of operational standards while fostering a positive, guest-focused culture. Success in this role requires a hands-on leader who thrives in a fast-paced environment, develops talent, and delivers strong financial and operational performance. Role & Responsibilities Hold primary responsibility for leading honeygrow restaurant operations through understanding and enforcing all policies, procedures, standards, guidelines, training programs and cultural points. Demonstrate integrity, honesty, knowledge, and the ability to exceed expectations of guests and team members alike while promoting the culture, values, and mission of honeygrow. Ensure the team consists of top performers empowered to achieve hg standards. Set a positive example for the team by leading from the front when necessary and maintaining a model honeygrow demeanor. Fully comprehend and be able to perform every station in the restaurant and be trained on all functions through the General Manager level. Consistently recruit, onboard, and conduct initial station training of all restaurant employees. Supervise cash management and ensure accountability for all cash handling practices and administration. Oversee the consistent and frequent training progression of all employees. Facilitate and coordinate weekly manager meetings using company provided meeting agenda template. Ensure that the facility is always in best of class condition by active management of hg’s restaurant-level preventative maintenance plan. Maintain a task calendar to assure all management level assignments and duties are being completed in a timely manner. Conduct regular one-on-ones with all restaurant employees. Represent the highest of honeygrow standards when communicating with guests in any way and respond to all guest complaints or inquiries within the required timeline. Ensure all food quality standards and processes are always being met. Ensure that we deliver a fantastic guest experience executing our hg Engine efficiently with every guest on every shift. Our hg Engine is comprised of speed, accuracy, cleanliness, superior product, and hospitality. Hold regular manager meetings to discuss restaurant’s financials, hg engine execution, team member performance and development, and restaurant/team goals. Administer proper payroll procedures and ensure delivery of accurate weekly payroll reports Hold accountability for all P&L results of the restaurant. Successfully communicate all hg Restaurant Support Center (RSC) company-wide updates, policies, notes, career opportunities, news, and events to all restaurant employees. Confirm forecasting tool accuracy daily. Actively coach and develop the Assistant General Manager and Service Managers. Requirements Must be at least 18 years of age. Must be able to meet the scheduling needs of the restaurant. ServSafe Certification preferred. Minimum three years of strong food prep and line experience. Minimum three years of management experience in fast casual, or similar restaurant environment preferred. Strong leadership skills, with the ability to train, develop, coach and mentor others. Physical Requirements Must be able to stand and walk for extended periods. Must be able to lift and carry up to 50 pounds. Must possess close vision, distance vision, and peripheral vision. Must be able to frequently bend, stoop, and reach. Must have dexterity to handle kitchen equipment. Must be comfortable working near open flames. Must be able to work in a fast-paced environment with hot and cold areas. Must be able to work in tight spaces. Must be able to work and communicate effectively in an environment with high noise-levels. Paid Time Off: Enjoy earned paid time off and one week of sick time granted annually. Holiday Closures: Closed on Thanksgiving, Christmas, New Year’s Day, Memorial Day, Fourth of July, and Labor Day. Financial Wellness: 401(k) with company match and free financial wellness counseling Insurance: Medical, Dental, Vision, FSA, Commuter Benefits, Pet Insurance, Life Insurance, and Short-Term Disability Insurance for qualifying employees. Rewards: Achieve your work goals and get gift cards to popular retailers. Wellness, Perks, & Discounts: Health resources and exclusive savings on entertainment, shopping, and hotels. Meal Benefits: Free shift meals and discounts on meals and drinks on your days off. Competitive Pay: Earn competitive wages, with instant access to your earnings via DailyPay. Performance Reviews: Annual performance reviews with merit increases for qualifying employees. Referral Bonus: Earn up to $500 for referring a friend. Anniversary Gifts: Celebrate your work anniversaries with special gifts. Career Growth: Opportunities for advancement and training in culinary and hospitality. #J-18808-Ljbffr