Senior Service Desk Analyst & Mentor
ASM Research, An Accenture Federal Services Company
ASM Research, an Accenture Federal Services Company, is seeking a customer support specialist to handle inbound/outbound calls, emails, and web chats, ensuring high customer satisfaction and adherence to SLAs. You will log interactions, assist with status checks, and mentor junior staff. The role emphasizes error-free communication, quick issue resolution, and the ability to adapt to new processes while maintaining quality service. Travel to local post offices may be required occasionally. #J-18808-Ljbffr ASM Research, An Accenture Federal Services Company
Vacancy posted 3 days ago
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