Business Risk and Controls Advisor I - Member Value

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a Business Risk and Controls Advisor – I , you will operate in the first line of defense, ensuring the effectiveness of risk and compliance management programs, risk analytics, and business operations. This role partners closely with Compliance and Risk Management, as well as Business Operations, IT, Audit Services, and Regulators to advance key risk- and compliance-driven initiatives. You will support business leaders in adhering to the established risk framework and provide ongoing oversight of business controls, including RCSAs, evaluating control effectiveness, identifying control gaps or failures, supporting remediation efforts, and preparing for internal/external audits and regulatory exams. The position requires strong analytical skills to manage and interpret risk assessment data, leveraging critical thinking to produce meaningful, data‑driven insights for the first line of defense. Success in this role requires excellent communication and relationship-building skills, with the ability to influence senior leaders and collaborate across functions. A solid understanding of Governance, Risk, and Compliance (GRC) platforms is essential, and professional certifications such as CRCM, CERP, or similar designations are a plus. Strong attention to detail and a self‑starter mindset are key for thriving in this environment

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:

• Advises the business on how to strengthen and manage their control environment pertaining to oversight of procedures/process, accurate regulatory reporting and filing, document governance, risk control self-assessments, procedure governance, control design, new product controls, Function or Line of Business Third Party Governance, or quality governance.
• Performs ongoing supervision and oversight of business controls which may include the coordination of testing, root cause analysis, control design, and examining key risk metrics to evaluate the effectiveness of established business controls.
• Performs risk data analysis, report preparation and trend analysis, utilizing business intelligence tools.
• Partners with business owners to assist them in the identification of control failures and assesses the impact.
• Assists with translating control deficiencies into action plans and facilitates effective and timely risk remediation through action plan oversight; provides recommendations to enhance governance practices in alignment with risk and compliance frameworks.
• Maintains processes, procedures, and tools for managing exception alerts as they occur, including monitoring of resulting exception cases.
• Provides control oversight to ensure compliance with laws and regulations.
• Serves as a resource to team members.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

What sets you apart:

• Experience supporting risk-related, compliance-related, or business control design activities; 2 years of experience supporting risk-related, and/or compliance-related, or business control design activities.
• Excellent communication and relationship-building abilities, with a shown history of influencing senior leaders and collaborating with Compliance, Risk Management, Business Operations, Audit, and IT departments.
• Solid understanding of Governance, Risk, and Compliance (GRC) platforms
• Professional certifications such as Certified Regulatory Compliance Manager (CRCM), Certified Risk Enterprise Professional (CERP), or similar risk/compliance designations are a plus.
• Strong attention to detail and a self-starter
• US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $77,120 - $147,390 .

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.